Customer Onboarding & Deployment Specialist

Date: 31-Jan-2023

Location: Westlake Village, CA, US, 91362

Company: Paysafe

About Paysafe:
Paysafe (NYSE: PSFE) (PSFE.WS) is a leading payments platform. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 20 years of online payment experience, an annualized transactional volume of over US $120 billion in 2021, and approximately 3,500 employees located in 10+ countries, Paysafe connects businesses and consumers across 100 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com.

 

Paysafe is widely recognized as a leading global provider of payments solutions for businesses and consumers. Experienced and trusted as both a partner and solutions provider, Paysafe is well positioned to capitalize on the wave of new technologies entering the payments space and focused on accelerated growth.
 

Are you ready to make an impact? Join our team that is inspired by a unified vision and propelled by passion.
 

We are currently looking for a Customer Onboarding & Deployment Specialist to join our team.
 

Position Summary:
The Customer Onboarding & Deployment Specialist processes new accounts utilizing various systems, pulls equipment from inventory, programs terminals, processes returns and ships/receives equipment.  This position also serves as backup for overseeing the merchant processing application from the time the merchant submits their application to the time the application gets approved or declined. This position holder will scrub and validate the application for accuracy as well as communicate with the assigned merchant regarding any pending information that may be needed until a final status is reached.
 

Key Responsibilities:

  • Complete all deployment orders for Direct Sales, including entering new orders accurately.
  • Identify, research and resolve deployment issues
  • Provide professional and expert communication via phone and e-mail regarding deployment inquiries and requests
  • Identify and communicate inconsistencies and missing information to internal departments.
  • Prepare, configure and ship equipment
  • Complete file builds for new accounts
  • Process returned equipment and update merchant accounts accordingly
  • Maintain inventory count and assist with placing new equipment orders
  • Provide professional and expert communication via phone and e-mail inquiries
  • Complete statement analysis with an understanding of the different rate grid within Direct Sales to ensure savings for each merchant
  • Scrub all received application for accuracy prior to validating
  • Be the liaison between merchants and the Paysafe Underwriting department
  • Provide merchants with realistic expectations of the “next step”
  • Assist other departments with submitting DocuSign requests
  • Alert management of unusual, at risk situations or escalations from the Payment Specialist and/or assigned merchant
  • Identify gaps, opportunities for improvement
  • Accomplish targeted performance objectives with a positive, self-motivated and can-do attitude
     

Key Skills:

  • Ability to understand and follow written and verbal instructions
  • High level of integrity and trustworthiness due to the sensitivity and confidentiality of the data that is handled
  • Organized with great follow up skills
  • Ability to work in multiple systems
  • Must be adaptable, flexible and work well in a team environment
  • Must be able to lift/carry up to 50 pounds

 

Flexible Working and Location:

In recognition of supporting employee flexibility, Paysafe has adopted a flexible workplace approach; whereas employees may have the option to work either from their home or in the office. Some employees may have business requirements to be in the office a specific number of days and/or specific days of the week, as determined by line managers; therefore, employees need to live within a commutable distance to their assigned office. This position’s assigned office will be located in our Irvine office.

 

California Applicants Only: The estimated pay for this position is $18.00 per hour. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Also, certain positions are eligible for additional forms of compensation such as bonuses or commissions.

 

Life at Paysafe:
One network. One partnership. At Paysafe, this is not only our business model; this is our mindset when it comes to our team. Being a part of Paysafe means you’ll be one of over 3700 members of a world-class team that drives our business to new heights every day and where we are committed to your personal and professional growth. Are you ready to make an impact? Join our team that is inspired by a unified vision and propelled by passion. 

Our culture values humility, high trust & autonomy, a desire for excellence and meeting commitments, strong team cohesion, a sense of urgency, a desire to learn, pragmatically pushing boundaries, and accomplishing goals that have a direct business impact.  
 

Equal Employment Opportunity:
Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment.  If you need any reasonable adjustments please let us know.  We will be happy to help and look forward to hearing from you.
 


Nearest Major Market: Ventura
Nearest Secondary Market: Oxnard