[Senior] Product Manager, Home & Personalization ( all genders welcome )

Date: 26 May 2023

Location: Vienna, AT, A-1120

Company: Paysafe

Paysafe (“Paysafe”) (NYSE: PSFE) (PSFE.WS) is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 20 years of online payment experience, an annualized transactional volume of over $130 billion in 2022, and approximately 3,300 employees located in 12+ countries, Paysafe connects businesses and consumers across 100 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com.


Paysafe is an equal opportunity employer. We value diversity and are committed to providing a work environment of mutual respect to everyone regardless of race, color, religion, national origin, age, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.


Please note: this is a Vienna based job! Working permit for Austria is required in advance. 


What would be your major responsibilities?


  • Deliver products that our customers love on iOS, Android & Web 
  • Support the Personalization/Home Screen vision, strategy and roadmap to improve adoption, retention & customer satisfaction
  • Collaborate with our Insight and Analytics Teams on discovery and analysing opportunity & impact
  • Synchronize reuiqmrents with Legal/Data Privacy/Risk/Compliance to ensure regulatory compliance
  • Work cross functionally particularly with our Customer Service and to optimise and create the right tools, systems, and procedures to scale our support functions
  • Understand the market and trends, perform gap analysis of our servicing capabilities to identify new requirements for your portfolio
  • Working with our dedicated engineering team to deliver in an iterative, agile way Scrum with quality
  • Prepare business cases for the proposed features or products and defend them In front of the business leaders
  • Work closely with UX/reserach team on usability testing/interviews for all user interfaces & touchpoints to capture feedback that will help to form the roadmap
  • Write user stories & manage backlog to communicate and clarify feature requirements and product needs to our engineering team
  • Data-driven prioritization, constant monitoring of performance & impact of delivered features
  • Together with product marketing ensure optimal go-to-market for new features and products


Is this you?


  • Bachelor’s or Master’s degree (FH/Uni), preferably in Business Administration, business information systems or equivalent education
  • 4+ years’ professional experience in product management as well as in the financial services, e-payment
  • Passion for mobile apps and proven track record of delivering mobile experiences 
  • Comfort in delivering products in an agile environment as the Product Manager  
  • Good understanding of the online payments’ world
  • Understanding of the product delivery lifecycle
  • Analytical mindset and basic knowledge of usage related KPIs to discover opportunities and measure success 
  • Technical background with experience working with APIs, mobile & web technologies will be considered an advantage
  • Basic knowledge of User Experience Design & Digital Prototyping 
  • UX background is a plus
  • Very good MS Office knowledge
  • Clear thinker & communicator, ability to lead co-located, cross functional & remote based teams in a fast paced, dynamic environment
  • Strong initiative and dedication to quality
  • Self-motivation and self-reliance
  • Adaptable, flexible, and willingness to embrace change
  • Thinking out of the box and ability to see underlying “big picture”
  • Ability to convert a customer need or product feature to an engaging story
  • Full proficiency in English, additional language skills advantageous (i.e. Spanish, German)


Why should you work for us?


  • A promise to ourselves to live the values: Pioneering, Courageous, Open & Focused. Our four values are the heart of everything we do & inspires how we work together.
  • A global community of pioneers who want to impact the payment industry globally
  • An international, diverse & inclusive working environment onboarding people like you!
  • Modern & well-equipped office with excellent public transportation connections in the South of Vienna
  • Flex-time & hybrid working model combining remote-work & office-days within Austria
  • A lot of initiatives such as Summer-hours, wellbeing afternoons & no-internal meeting days to focus on what is really important for you
  • Paysafe Days to celebrate achievements together during a festive global event
  • An one-day volunteering allowance to support a cause you care about in your community
  • Flexible meal allowance system combining grocery shops & restaurants in Austria up to € 8,- per day
  • International development & career opportunities if you are ready & open for that
  • Competitive annual gross salary starting from € 55.000,-  up to € 70.000,- of course adjustable to your level of experiences & qualifications for the role.
  • A performance driven bonus system is on top of this gross salary! 


Please note: this is a Vienna based job! Working permit for Austria is required in advance.


Sounds interesting? We look forward to your application!


More information on: https://www.paysafe.com/en/careers/