[Senior] Operations Analyst - Maternity Leave Coverage up to 2 years (all genders welcome)

Date: 14-Jun-2022

Location: Vienna, AT, A-1120

Company: Paysafe

Paysafe Limited (“Paysafe”) (NYSE: PSFE) (PSFE.WS) is a leading specialised payments platform. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 20 years of online payment experience, an annualised transactional volume of over US $120 billion in 2021, and approximately 3,500 employees located in 10+ countries, Paysafe connects businesses and consumers across 100 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com.


Paysafe is an equal opportunity employer. We value diversity and are committed to providing a work environment of mutual respect to everyone regardless of race, color, religion, national origin, age, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.


Vienna based job! Working permit for Austria is required in advance. 


What would be your major responsibilities?


  • Administration of training manuals & process documentation
  • Planning + execution of product & system trainings for 1st & 2nd Level Support
  • Ticket management in Jira & Service Now (reporting of technical problems)
  • On-demand reporting & root cause analysis of various Customer Care topics
  • Liaison for different departments for projects or new features (end consumer related)
  • Project integration support
  • Creation & ownership of various improvement initiatives 

Is this you?


  • A+ levels or equivalent academic degree
  • 3+ years of relevant professional experience in similar position
  • Excellent knowledge of MS-Office
  • Experience with data visualization (Tableau, Splunk) and data query (SQL)
  • Experience of working with CRM systems
  • Customer- and service-oriented personality
  • Independent, collaborative and pro-active working style
  • Excellent team player, who works well under pressure
  • Excellent creative, analytical & communications skills
  • Hands-on mentality & an international mindset
  • Full proficiency English, additional language skills advantageous (i.e. Spanish)


Why should you work for us?


  • A promise to ourselves to live the values: Pioneering, Courageous, Open & Focused. Our four values are the heart of everything we do & inspires how we work together.
  • A global community of pioneers who want to impact the payment industry globally
  • An international, diverse & inclusive working environment onboarding people like you!
  • Modern & well-equipped office with excellent public transportation connections in the South of Vienna
  • Flex-time & hybrid working model with up to 3 days of home-office per week combining remote-work & office-days within Austria
  • A lot of initiatives such as Summer-hours, wellbeing afternoons & no-internal meeting days to focus on what is really important for you
  • Paysafe Days to celebrate achievements together during a festive global event
  • An one-day volunteering allowance to support a cause you care about in your community
  • Flexible meal allowance system combining grocery shops & restaurants in Austria up to € 8,- per day
  • International development & career opportunities if you are ready & open for that
  • Competitive annual gross salary starting from € 40.000,- up to € 48.000,- of course adjustable to your level of experiences & qualifications for the role.
  • A performance driven bonus system is on top of this gross salary! 


Please note: this is a Vienna based job! Working permit for Austria is required in advance.


Sounds interesting? We look forward to your application!


More information on: https://www.paysafe.com/en/careers/