Prepaid Program Manager ( all genders welcome )

Date: 15-Nov-2022

Location: Vienna, AT, A-1120

Company: Paysafe

Paysafe Limited (“Paysafe”) (NYSE: PSFE) (PSFE.WS) is a leading specialised payments platform. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 20 years of online payment experience, an annualised transactional volume of over US $120 billion in 2021, and approximately 3,500 employees located in 10+ countries, Paysafe connects businesses and consumers across 100 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at


Paysafe is an equal opportunity employer. We value diversity and are committed to providing a work environment of mutual respect to everyone regardless of race, color, religion, national origin, age, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.


Please note: this is a Vienna based job! Working permit for Austria is required in advance. 


What would be your major responsibilities?


This position will be a part of the Digital Wallets Product Team and reporting to the Head of Prepaid. The candidate is expected to have excellent operational systems knowledge, strong organisational skills, strong vision and determined to ensure implementation of processes and new projects.

A fantastic opportunity for a skilled professional, who is keen to develop within a role in an exciting, international & fast-growing company.

This position will allow candidate to grow valuable knowledge and understanding of the prepaid industry, experience in managing multiple programs/products and gain a rewarding experience of improving our DW Products by helping to bring new payment options and technologies


Creating + leading the reporting procedures & documentation related to the project and determining and describing the need for improvements; communicating them internally and externally (with the respective providers)
•    Supporting the communication between the company and the involved partners (schemes, issuers, processors, manufacturers)
•    Support product growth by help determine areas of improvement, new features and improve member UX
•    Help with launch new programs, extend to new geographies where opportunities areas in line with industry trends
•    Support Marketing campaigns
•    Maintain ongoing relationship and weekly calls with internal stakeholders include but not limited to Product, DevOps, Service Delivery, BI, Risk, Chargeback, CS, VIP, Reconciliations, Finance teams
•    Identification of root cause of cases; providing resolution (related to Product, IT, etc.)
•    Preparing reports and recommendations for improve UX and increase our revs
•    Follow up on our metrics and KPI’s on regular basis to report program management any opportunities or concerns


To lead new projects and current processes operational implementation
•    Creating and updating new processes, governing the way customer-facing departments handle cardholders’ queries
•    Ensuring all customer-facing departments are prepared to accept new projects, products, processes
•    Supporting ad-hoc projects as directed by the line manager and/or Senior Management
•    Implementing and communicating regulatory or scheme mandates

Is this you?


  • BA degree in preferred or equivalent education/experience
  • 3+ years’ experience in payments/ecommerce industry or Fintech
  • Strong/Good understanding for payments industry, former experience handling prepaid and/or debit cards from operational/implementation perspective is an asset
  • Relevant experience in Product/Program management in payments industry, senior positions in support and customer service in Fintech/Payments can be considered
  • Experience working with internal teams in a dynamic, cross collaborative environment
  • Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Visio)
  • Entrepreneurial spirit and the drive to make things happen
  • Excellent organization skills
  • Data driven, entrepreneurial spirit and the drive to make things happen 
  • Strong communication & interpersonal skills
  • Strong initiative & dedication to quality
  • Self-motivation & self-reliance
  • Adaptable, flexible, and willingness to embrace change
  • Personal interest in Gaming / Gambling / Online Entertainment is appreciated
  • Full proficiency in English, additional language skills advantageous (i.e. Spanish, German)


Why should you work for us?


  • A promise to ourselves to live the values: Pioneering, Courageous, Open & Focused. Our four values are the heart of everything we do & inspires how we work together.
  • A global community of pioneers who want to impact the payment industry globally
  • An international, diverse & inclusive working environment onboarding people like you!
  • Modern & well-equipped office with excellent public transportation connections in the South of Vienna
  • Flex-time & hybrid working model combining remote-work & office-days within Austria
  • A lot of initiatives such as Summer-hours, wellbeing afternoons & no-internal meeting days to focus on what is really important for you
  • Paysafe Days to celebrate achievements together during a festive global event
  • An one-day volunteering allowance to support a cause you care about in your community
  • Flexible meal allowance system combining grocery shops & restaurants in Austria up to € 8,- per day
  • International development & career opportunities if you are ready & open for that
  • Competitive annual gross salary starting from € 50.000,-  up to € 60.000,- of course adjustable to your level of experiences & qualifications for the role.
  • A performance driven bonus system is on top of this gross salary! 


Please note: this is a Vienna based job! Working permit for Austria is required in advance.


Sounds interesting? We look forward to your application!


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