Technical Support Specialist

Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,300 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com.

What to expect:    

• Analyze merchants’ payments-related issues, assist with disputes, and provide sustainable solutions 
• Collaborate with other internal teams such as compliance, fraud and risk, business development, account management, optimization, and integration for cascading and/or escalations of merchants’ payment-related concerns 
• Perform problem determination with the customer as well as conduct investigations for complex technical issues
• Troubleshoot and resolve technical issues related to Paysafes’ applications and systems.  
• Work closely with the development team and provide recommendations for back-end tools that improve merchant service 
• Contribute to process improvement in merchant support by identifying sources of merchant issues, recognizing trends and sharing reports to the rest of the team  
• Email & Phone support to existing merchants

To be successful you need to have:  

• 1- 2 years of working experience in a customer and/or merchant facing support role 
• Experience in the payments/financial industry would be an asset 
• Ability to work in a fast-paced environment 
• Customer-centric mindset - you are highly responsible and always put your customers first 
• Problem-solving and strong analytical skills to deliver creative, out-of-the-box solutions 
• Ability to communicate effectively and professionally in English, both in writing and verbally 
• A strong sense of responsibility and accountability, with a detail-oriented mindset and the ability to thrive as a dependable team player
• Experience supporting external customers via ticketing system, emails or phone calls 
• Minimum 2 years of experience in customer service and technical software level 1 support role
• Solid understanding and hands on experience with major Internet protocols and languages: HTTP, HTML, Web Services, XML, REST, JSON
• Familiarity with web-based applications and e-commerce principles, Webhooks and Callbacks 
• Proficiency with the MS Office suite
• A passion for learning and a drive to continuously develop your skills, knowledge and creativity.

We offer in return:

• The opportunity to write the history of a leading and growing multinational company
• Tailor-made training and ongoing development to help you enhance your skills in the field of online payments
• Multiple career progression opportunities in a dynamic in-house business
• Environment where product expertise, professional and personal commitment are rewarded
• Competitive remuneration and social benefits package (25 days annual paid leave, 4 days paid volunteering time a year through our Paysafe Giving initiative, health insurance, sports card, team events, company discounts, variety of soft skills, business and technical training programs)
• Fun and collaborative working atmosphere
• Flexible working model - we encourage our employees to embrace our flexible working approach. You will be expected to work from home and spend an average of three days a week at our Sofia office as part of our hybrid work model

Are you ready to take your career to the next level? Join our team that is inspired by a unified vision and propelled by passion.

Send your CV in English.

Only shortlisted candidates will be contacted for an interview.

Wondering how our interview process looks like now? Learn more here: https://bit.ly/paysafeinterviews

Equal Employment Opportunity

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment.  If you need any reasonable adjustments please let us know.  We will be happy to help and look forward to hearing from you