Technical Specialist Client Delivery

Paysafe Limited (“Paysafe”) (NYSE: PSFE) (PSFE.WS) is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 25 years of online payment experience, an annualized transactional volume of $140 billion in 2023, and approximately 3,200 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments.

Further information is available at www.paysafe.com.

We are seeking a skilled and client-facing Technical Specialist to join our dynamic Client Delivery team. The Technical Specialist will play a crucial role in supporting clients on the implementation and onboarding of our local payment methods (LPMs) and boarding products. This role requires a combination of API technical expertise, strong problem-solving abilities, and excellent client-facing communication skills with a deep experience in the payment industry and in implementing payments. 

Responsibilities 

• Accountable for following the end-to-end client journey helping guide our clients integrate to our Paysafe products from project kick off until go-live in production. 

• Assigned multiple concurrent projects helping new or existing clients integrate to our products. 

• Quickly become an expert in our Paysafe products offerings. 

• Collaborate with clients to understand their payment and onboarding business needs and use-cases. 

• Provide payment expertise on best practices and industry standards. 

• Deliver technical documentation and deliver a validation test plan based off the clients use-cases. 

• Responsible for the end-to-end certification process, client integration signoff and handoff to post live to the client services team. 

• Troubleshoot and resolve technical issues during our clients integrating their platform to our products, with the ability to communicate the solution clearly to merchants and internally. 

• Maintain and document accurate record of the client’s interactions and configurations using Salesforce. 

• Provide training sessions to clients on the effective use of our Paysafe products. 

• Working as a part of international team. 

To be successful you need to have:

• Bachelor’s degree in Computer Science, Engineering or Commerce (certifications an asset). 

• +3 to 5 years of experience in similar client-facing role. 

• Previous experience as a Technical or Implementation Specialist or in a similar role is essential. 

• Previous experience in e-commerce and/or the payment industry is essential. 

• Solution driven, able to grasp new concepts quickly and efficiently, able to work alone or in a team, able to work with no supervision and under pressure. 

• Exceptional communication and interpersonal skills to interact effectively with clients and internal teams. 

• Analytical, troubleshooting, and problem-solving skills. 

• Excellent time management, organization, and planning skills, including the ability to prioritize and manage multiple projects and tasks simultaneously are essential. 

• Ability to comprehend and translate complex technical issues and apply to business solutions. 

• Ability to adapt to changing priorities and work in a fast-paced environment. 

• Motivated to think outside of the box and understand the purpose of processes and procedures. 

• Strong English skills, both written and oral is essential. 

Additional benefits:

• The opportunity to write the history of a leading and growing multinational company
• Tailor-made training and ongoing development to help you enhance your skills in the field of online payments
• Multiple career progression opportunities in a dynamic in-house business
• Environment where product expertise, professional and personal commitment are rewarded
• Competitive remuneration and social benefits package (25 days annual paid leave, health insurance, sports card,  team events, company discounts, variety of soft skills, business and technical training programs)
• Fun and collaborative working atmosphere
• Flexible working model - we encourage our employees to embrace our flexible working approach. You will be expected to work from home and spend an average of three days a week at our Sofia office as part of our hybrid work model

Are you ready to take your career to the next level? Join our team that is inspired by a unified vision and propelled by passion.

Send your CV in English.

Only shortlisted candidates will be contacted for an interview.

Equal Employment Opportunity

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment.  If you need any reasonable adjustments please let us know.  We will be happy to help and look forward to hearing from you.