Team Leader Merchant Onboarding EU (18-month contract)

Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,000 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com. 

Responsibilities:

• Lead merchant onboarding specialists responsible for collecting and verifying merchant information, configuring accounts, and apply merchant accounts changes according compliance policies 

• Support the team with deep expertise in the onboarding journeys for different products, troubleshooting issues and remove road blockers. 

• Partner with other departments (e.g. sales, risk, compliance) to ensure a smooth and collaborative onboarding experience. 

• Proactively identify and address potential onboarding challenges and bottlenecks. 

• Continuously measure and improve the onboarding process based on key metrics and industry best practices. 

• Ensure data consistency and integrity to enable data driven decisions and senior management reporting. 

• Support internal and external audits. 

• Work in close collaboration with the Team Manager. 

Team Leadership: 

• Recruit, hire, and develop a high-performing team of onboarding and maintenance specialists. 

• Foster a positive and collaborative team environment, promoting motivation, ownership and accountability. 

• Track and measure individual and team performance, providing regular feedback and mentoring. 

• Delegate tasks effectively and empower team members to take ownership of their responsibilities 

Requirements:

• Bachelor’s degree in Business, Finance, Economics, or related field (or equivalent experience)
• Demonstrated ability to recruit, hire, and develop high-performing teams
• Experience collaborating with cross-functional teams (e.g., Sales, Risk)
• Prior involvement in process improvement and optimization
• Proficiency in relevant onboarding and CRM systems/tools (experience with payment/fintech platforms is a plus)
• Strong problem-solving, organizational, and communication skills
• Ability to work with data accuracy and integrity, supporting reporting and audits
• Fluency in English (additional languages are an advantage)

Considered as an advantage:

• Proven experience in merchant onboarding within a financial or fintech environment
• Familiarity with onboarding journeys for different financial products and the ability to troubleshoot complex issues

We offer in return: 

• The opportunity to write the history of a leading and growing multinational company
• Tailor-made training and ongoing development to help you enhance your skills in the field of online payments
• Multiple career progression opportunities in a dynamic in-house business
• Environment where product expertise, professional and personal commitment are rewarded
• Competitive remuneration and social benefits package (25 days annual paid leave, 4 days paid volunteering time a year through our Paysafe Giving initiative, health insurance, sports card, team events, company discounts, variety of soft skills, business and technical training programs)
• Fun and collaborative working atmosphere
• Flexible working model - we encourage our employees to embrace our flexible working approach. You will be expected to work from home and spend an average of three days a week at our Sofia office as part of our hybrid work model

Are you ready to take your career to the next level? Join our team that is inspired by a unified vision and propelled by passion.

Send your CV in English.

Only shortlisted candidates will be contacted for an interview.

Wondering how our interview process looks like now? Learn more here: https://bit.ly/paysafeinterviews

Equal Employment Opportunity

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment.  If you need any reasonable adjustments please let us know.  We will be happy to help and look forward to hearing from you.