Site Reliability Engineer

Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,000 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com. 

The Site Reliability Engineer, as part of our Production support team, works in a high-availability environment ensuring the production uptime, efficiency and stability of our various payment applications and systems.

What you will do:

• Manage and deploy dynamically scalable, self-healing applications on AWS and hybrid cloud environments;
• Administer containerization software (built around Docker) and a containerization platform to manage application configurations and deployments using AWS EKS;
• Configure monitoring and observability (deployment and runtime logs, application performance) – cloud resources, managed services, orchestration platform, in-house built applications;
• Execute application systems performance optimisations and monitoring functions.
• System and applications troubleshooting, problem solving across platforms and application domains;
• Ensure all production and non-production issues are tracked and perform the necessary follow-ups and/or escalations with the required internal or external departments.
• Help provide detailed root cause analysis of issues when they occur and provide workarounds and solutions.
• Eliminate recurring technical issues by providing and implementing solid solutions in collaboration with cross-functional teams across multiple sites.

Please note that this role requires you to be on a on-call rotation outside regular working hours.

To be successful you need to have:

• 5+ years of experience in a Cloud Engineer/DevOps/SRE role, preferably with an AWS background using a broad range of products (EC2, RDS, ELB, EKS, S3, VPC, IAM, CloudWatch, KMS, TGW);
• Experience with Kubernetes—either vanilla or managed (EKS or similar).
• Application delivery in on-prem and/or cloud environments using automated build techniques and CI pipelines.
• Hands-on experience with build and deployment automation (GitLab) and version control systems.
• Strong scripting/automation abilities and knowledge of at least one programming language; solid understanding of Linux, networking (TCP/IP, DNS, routing, firewalls), and SQL databases.
• Troubleshooting skills, attention to detail, and ability to multitask in fast-paced environments with shifting priorities; experience with F5 and Akamai is a plus.
• Very good verbal and written communication skills in English.

Considered as a plus:

• Knowledge of monitoring tools such as AppDynamics or any other similar tools. Good working knowledge of Splunk.

• Experience in a banking, financial services or credit card processing environment 

We offer in return: 

• The opportunity to write the history of a leading and growing multinational company
• Tailor-made training and ongoing development to help you enhance your skills in the field of online payments
• Multiple career progression opportunities in a dynamic in-house business
• Environment where product expertise, professional and personal commitment are rewarded
• Competitive remuneration and social benefits package (25 days annual paid leave, 4 days paid volunteering time a year through our Paysafe Giving initiative, health insurance, sports card, team events, company discounts, variety of soft skills, business and technical training programs)
• Fun and collaborative working atmosphere
• Flexible working model - we encourage our employees to embrace our flexible working approach. You will be expected to work from home and spend an average of three days a week at our Sofia office as part of our hybrid work model

Are you ready to take your career to the next level? Join our team that is inspired by a unified vision and propelled by passion.

Send your CV in English.

Only shortlisted candidates will be contacted for an interview.

Wondering how our interview process looks like now? Learn more here: https://bit.ly/paysafeinterviews

Equal Employment Opportunity

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment.  If you need any reasonable adjustments please let us know.  We will be happy to help and look forward to hearing from you.