Application Support Engineer

Date: 12-Jun-2022

Location: Sofia, 23, BG, 1784

Company: Paysafe



Paysafe Limited (“Paysafe”) (NYSE: PSFE) (PSFE.WS) is a leading specialised payments platform. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 20 years of online payment experience, an annualised transactional volume of over US $120 billion in 2021, and approximately 3,500 employees located in 10+ countries, Paysafe connects businesses and consumers across 100 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at


Paysafe wants to support those affected by the current situation in Ukraine with their future employment. Please feel free to submit your application below and we'll get in touch with you soon.


Are you willing to join our team in Sofia or Varna?


What you will do:

  • Liaise with various internal departments regarding the integration, configuration, and troubleshooting of our proprietary software applications.
  • Create, build, automate and improve the monitoring process and procedures.
  • Ensure a high level of availability of our various services and applications to keep up with our SLAs and OLAs.
  • Secure application systems and perform required daily controls.
  • Execute application systems performance management and monitoring functions.
  • Ensure proper operation of the different environments currently supported and conduct regular tests on them.
  • Work with the team to ensure code delivery processes are followed and respected.
  • Troubleshoot and provide level 3 technical support.
  • Ensure all production and non-production issues are tracked and perform the necessary follow-ups and/or escalations with the required internal or external departments.
  • Help provide detailed root cause analysis of issues when they occur and help provide workarounds and solutions.
  • Eliminate recurring technical issues by providing and implementing solid solutions in collaboration with cross-functional teams across multiple sites such as Network Operations, Quality Assurance and Development.


To be successful you need to have:

  • University degree in Computer Science, Programming, or equivalent education or experience.
  • Between 5 to 10 years of experience.
  • Good working knowledge of UNIX or Linux and UNIX/Linux shell scripting
  • Good working knowledge of Windows and Powershell scripting (for US platforms PaymentXP and iPayment)
  • Networking knowledge
  • Experience in data analysis (SQL)
  • Experience in data analysis (MS SQL for US platforms PaymentXP and iPayment)
  • Working knowledge of Perl and Java
  • Working knowledge of IIS and .Net framework (for US platforms PaymentXP and iPayment)
  • Knowledge of monitoring tools such as SolarWinds and New Relic (should this be AppDynamics vs New Relic?)
  • Understanding of Jira and Service Now ticketing systems
  • Knowledge of Splunk
  • Knowledge of Weblogic 11 and up, Sun Solaris, RHEL, VM Ware ESX 5, Oracle database, F5 load balancer and global traffic manager (Akamai).
  • Experience in a banking, financial services or credit card processing environment
  • You are familiar and comfortable working in a production environment and are committed to producing high-quality work according to an unpredictable schedule.
  • You are responsible and a solid team player who can work independently and have strong synthesizing and analytical skills.
  • You can multitask and work in a fast-paced environment, often on projects with tight timelines and different/shifting priorities.
  • Good communication skills (spoken and written).
  • Availability for after-hours support of the team on a 24/7 rotation on-call schedule.
  • Outstanding troubleshooting skills, customer-oriented attitude, detail-oriented and organized.



We offer in return:

  • The opportunity to write the history of a leading and growing multinational company
  • Tailor-made training and ongoing development to help you enhance your skills in the field of online payments
  • Multiple career progression opportunities in a dynamic in-house business
  • Environment where product expertise, professional and personal commitment are rewarded
  • Competitive remuneration and social benefits package (25 days annual paid leave, health insurance, sports card, team events, company discounts, variety of soft skills, business and technical training programs) 
  • Fun and collaborative working atmosphere
  • One of the top 10 best-designed offices in the world


Are you ready to take your career to the next level?

Send your CV in English.

Only shortlisted candidates will be contacted for an interview.

Equal Employment Opportunity

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments please let us know. We will be happy to help and look forward to hearing from you