Senior ServiceNow Developer

About Paysafe

Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,300 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com.

What you will do: 

·        Serve as the technical subject matter expert (SME) for the ServiceNow platform with particular emphasis on ITSM processes (SME and overarching responsibility) 

·        Design, develop, and implement automated solutions in ServiceNow that enhance efficiency and streamline operations (Focus on Automation!) 

·        Create robust integrations between ServiceNow and various enterprise systems (Focus on Integrations!) 

·        Lead technical implementation of modules and applications (SME leading technical initiatives) 

·        Provide architectural guidance and best practices for platform development (Continuation from the SME above with focus on architecture) 

·        Manage and resolve platform incidents with focus on permanent solutions, ensuring high availability of the platform (Operational incidents) 

·        Implement minor changes and continuous improvements to existing functionality (Operational activities) 

·        Perform regular system health checks and proactive maintenance (Operational activities) 

·        Collaborate with business stakeholders to understand requirements and translate them into technical solutions (Understanding the business context) 

·        Stay current with the latest ServiceNow releases and functionality to leverage new capabilities effectively (Optimize and continual self and platform improvement) 

·        Conduct trainings and advise the wider ITSM and Technology Operations teams on various ServiceNow functionalities and setup (Supporting the organization) 

To be successful you need to have:

·        4+ years of progressive experience with ServiceNow development, automation and integrations 

·        Experience with ServiceNow administration, configuration, and customization 

·        Knowledge of ITSM processes and their implementation within ServiceNow 

·        Ability to communicate effectively with senior management, business stakeholders, and technical teams 

·        Demonstrated ability to work independently and take ownership of technical solutions and operational issues 

·        Strong incident management skills with the ability to diagnose and resolve platform issues efficiently 

·        Experience with change management and release practices in ServiceNow environments 

·        Ability to prioritize work effectively between incident resolution, minor enhancements, and project work 

·        Excellent problem-solving abilities and analytical thinking 

·        ServiceNow certifications (CSA or Developer/Implementor level) 

·        Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience 

Considered an advantage: 

·        Experience with ServiceNow ITOM and CMDB modules 

·        Knowledge of Integrated Risk Management (IRM) and Third-Party Risk Management (TPRM) modules 

·        Experience with ServiceNow Flow Designer and Integration Hub 

·        Familiarity with latest ServiceNow features and releases 

·        Experience with Agile development methodologies 

·        Previous experience in a similar senior technical role with operational support responsibilities 

·        Knowledge of ITIL practices and principles 

We offer in return: 

·        The opportunity to write the history of a leading and growing multinational company

·        Tailor-made training and ongoing development to help you enhance your skills in the field of online payments

·        Multiple career progression opportunities in a dynamic in-house business

·        Environment where product expertise, professional and personal commitment are rewarded

·        Competitive remuneration and social benefits package (25 days annual paid leave, 4 days paid volunteering time a year through our Paysafe Giving initiative, health insurance, sports card, team events, company discounts, variety of soft skills, business and technical training programs)

·        Fun and collaborative working atmosphere

·        Flexible working model - we encourage our employees to embrace our flexible working approach. You will be expected to work from home and spend an average of three days a week at our Sofia office as part of our hybrid work model

Are you ready to take your career to the next level? Join our team that is inspired by a unified vision and propelled by passion.

Send your CV in English.

Only shortlisted candidates will be contacted for an interview.

Wondering how our interview process looks like now? Learn more here: https://bit.ly/paysafeinterviews

Equal Employment Opportunity

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment.  If you need any reasonable adjustments please let us know.  We will be happy to help and look forward to hearing from you.