(Senior) Product Designer, Skrill & NETELLER

Date: 19 Nov 2023

Location: Sofia, 23, BG

Company: Paysafe



Paysafe (“Paysafe”) (NYSE: PSFE) (PSFE.WS) is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 20 years of online payment experience, an annualized transactional volume of over $130 billion in 2022, and approximately 3,300 employees located in 12+ countries, Paysafe connects businesses and consumers across 100 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments.


Further information is available at www.paysafe.com.


The multinational UX/UI Team at Paysafe is on a mission to create impeccable industry-setting user experience in the fintech sector. We work inseparably from product, insights, risk and marketing to envision new features, create the information architecture, scalable user interface, exquisite tone of voice and test, test, test on all stages of the product development. Our current focus is the web and mobile applications for our digital wallets. We’re looking for a (Senior) Product designer for our UX/UI team who tells cohesive, well-thought and user-tested stories through mind maps, user flows and ultimately, prototypes. They are able to gather requirements from concerned departments, work together with the product team in Vienna and create compelling presentations to stakeholders.


What to expect:

  • Promote practices in empathizing with users within the product team - work with researchers to define the research question and complete the user journey, draw insights from heatmaps, qualitative and quantitative data
  • Oversee and contribute to the development of our Design system
  • Define opportunities for improvements and new features on the product based on identified user needs
  • Ideate by themselves and in groups (organize or help organize design thinking workshops, design sprints)
  • Create interactive prototypes to flesh out the ideas
  • Test prototypes to validate the ideas and usability
  • Monitor the performance of flows and constantly repeat the cycle to optimise the experience
  • Mentor and provide support to other members of the team
  • Run reviews and promote the team's successes in- and outside of the organization


To be successful you need to have:

  • Ability to conduct moderated and unmoderated user tests to set up proper personas and customer journey maps
  • Know-how to create high-fidelity interactive prototypes
  • Organize workshops and design sprints to ensure the involvement of stakeholders and robust end results
  • 4+ years of UX experience in web and mobile
  • A strong portfolio with case studies of approaches to product creation is a plus
  • Experience with using and contributing to a Design system
  • Knowledge about the payment industry is a plus
  • UX trainings, design thinking and design sprint experience is a strong plus


What we offer in return:

  • The opportunity to write the history of a leading and growing multinational company
  • Tailor-made training and ongoing development to help you enhance your skills in the field of online payments
  • Multiple career progression opportunities in a dynamic in-house business
  • Environment where product expertise, professional and personal commitment are rewarded
  • Competitive remuneration and social benefits package (25 days annual paid leave, health insurance, sports card, team events, company discounts, variety of soft skills, business and technical training programs) 
  • Fun and collaborative working atmosphere
  • Flexible working model - we encourage our employees to embrace our flexible working approach. You will be expected to work from home and spend an average of three days a week at our Sofia office as part of our hybrid work model.


With offices in Canada, USA, EU, and the UK, Paysafe offers individuals an opportunity to join a fast-moving global company with energy, passion and drive, committed to developing world-class online financial solutions.


We take pride in our employees and offer excellent remuneration and benefits, as well as a positive, rewarding and fun work environment.


Are you ready to take your career to the next level? Join our team that is inspired by a unified vision and propelled by passion.


Send your CV and digital portfolio in English. 
Only shortlisted candidates will be contacted for an interview.


Equal Employment Opportunity

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment.  If you need any reasonable adjustments please let us know.  We will be happy to help and look forward to hearing from you.