Senior Observability & Telemetry Solution Engineer

Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,300 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com.

We are seeking a skilled Senior Observability and Telemetry Engineer to join our team. The ideal candidate will be responsible for architecting, implementing, automating and maintaining observability and telemetry solutions to ensure and improve the reliability, performance, and scalability of our systems. This role involves working closely with development, product, operations, and other teams to provide insights and actionable data. 

Key Responsibilities: 

• Architect, develop and maintain monitoring, logging, and tracing systems to provide visibility into application performance and infrastructure health 
• Collaborate with cross-functional teams to integrate telemetry solutions into products, applications, infrastructure and workflows 
• Analyze telemetry data to identify trends, issues, and opportunities for improvement 
• Ensure the team adheres to best practices in telemetry data collection, storage, and analysis 
• Act as a mentor to junior engineers, promote a culture of infrastructure automation for all observability and monitoring solutions 
• Drive continuous improvement initiatives to enhance Observability processes and tools 
• Ensure the team adheres to best practices and industry standards, in telemetry data collection, storage, and analysis 
• Research and provide recommendations in new monitoring technology improvements 
• Effective communication and leadership skills, balance multiple priorities, attending incident response as required 
• Strong written communication, with ability to present technology stacks, designs and status to large audience of senior management and individual contributors 

Qualifications: 

• 5+ years of experience in Software Engineering and/or SRE roles building distributed applications 
• 3+ years of experience in observability or monitoring engineering platform development; this includes log/metric/trace ingestion and processing, monitoring and alerting solutions, and all workflows on top of the observability data 
• 3+ years of hands-on experience with Splunk, DataDog, AppDynamics, New Relic or similar tools 
• Experience with deploying and building Monitoring and Observability stacks using open-source tools - Grafana, ELK, Prometheus etc. 
• Bachelor’s degree in computer science or equivalent work experience, Engineering, or a related field 
• Proven experience in telemetry systems, data analysis, and team management 
• Proficiency in monitoring and logging tools (e.g., Splunk, Prometheus, Grafana, ELK Stack) 
• Experience with cloud platforms (e.g., AWS, Azure, GCP) 
• Strong scripting skills (e.g., Python, Bash) 
• Ability to work collaboratively with cross-functional teams 
• Strong problem-solving and analytical skills, ability to thrive in an independent and collaborative fast-paced environment, managing priorities properly 

Preferred Skills: 

• Experience in a Site Reliability Engineering (SRE) or similar role 
• Familiarity with incident management and observability practices 
• Knowledge of AWS tools (CloudTrail, CloudWatch, SNS, SQS, etc.) and container orchestration platforms (k8s, EKS, Docker) 

Considered as an additional benefit: 

• Experience in AI/ML integration into Observability tools is a plus 
• Advanced ITIL, including ITIL v3 and v4, certification or training 
• Integration with ITSM platforms such as ServiceNow 

We offer in return: 

• The opportunity to write the history of a leading and growing multinational company
• Tailor-made training and ongoing development to help you enhance your skills in the field of online payments
• Multiple career progression opportunities in a dynamic in-house business
• Environment where product expertise, professional and personal commitment are rewarded
• Competitive remuneration and social benefits package (25 days annual paid leave, 4 days paid volunteering time a year through our Paysafe Giving initiative, health insurance, sports card, team events, company discounts, variety of soft skills, business and technical training programs)
• Fun and collaborative working atmosphere
• Flexible working model - we encourage our employees to embrace our flexible working approach. You will be expected to work from home and spend an average of three days a week at our Sofia office as part of our hybrid work model

Are you ready to take your career to the next level? Join our team that is inspired by a unified vision and propelled by passion.

Send your CV in English.

Only shortlisted candidates will be contacted for an interview.

Wondering how our interview process looks like now? Learn more here: https://bit.ly/paysafeinterviews

Equal Employment Opportunity

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment.  If you need any reasonable adjustments please let us know.  We will be happy to help and look forward to hearing from you.