Quality Assurance Specialist (2-year contract)

Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,000 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com.

What to expect: 

• Perform quality assurance audits on tasks performed within the Operational Support Department 
• Perform SOX audits within the required timeframe and of the required frequency 
• Document quality assurance and audit activities and supply weekly reporting of quality levels 
• Identify root cause, recommend training needs, and take action to ensure department-wide compliance 
• Resolve data discrepancies using standard procedures 
• Maintain and monitor Quality Assurance logs to identify and report recurring issues to management 
• Provide training and support to quality assurance team members on systems, policies, procedures, and core processes 

To be successful you need to have: 

• Industry experience required 
• 1-3 years Previous Quality Assurance experience 
• Knowledgeable in MS Office, Outlook, Zendesk, Salesforce, OS Windows- preferred 
• Analytical, problem-solving, and decision-making skills 
• Detail orientated and highly organized 
• Good communication skills; both oral and written 
• Excellent analytical, troubleshooting, and problem-solving skills
• Ability to work independently and manage multiple tasks in a fast-paced environment
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams

We offer in return:

• The opportunity to write the history of a leading and growing multinational company
• Tailor-made training and ongoing development to help you enhance your skills in the field of online payments
• Multiple career progression opportunities in a dynamic in-house business
• Environment where product expertise, professional and personal commitment are rewarded
• Competitive remuneration and social benefits package (25 days annual paid leave, 4 days paid volunteering time a year through our Paysafe Giving initiative, health insurance, sports card, team events, company discounts, variety of soft skills, business and technical training programs)
• Fun and collaborative working atmosphere
• Flexible working model - we encourage our employees to embrace our flexible working approach. You will be expected to work from home and spend an average of three days a week at our Sofia office as part of our hybrid work model

Are you ready to take your career to the next level? Join our team that is inspired by a unified vision and propelled by passion.

Send your CV in English.

Only shortlisted candidates will be contacted for an interview.

Wondering how our interview process looks like now? Learn more here: https://bit.ly/paysafeinterviews

Equal Employment Opportunity

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment.  If you need any reasonable adjustments please let us know.  We will be happy to help and look forward to hearing from you.