Project Manager Client Delivery

About Paysafe

Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,300 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com.

We are seeking a skilled and client-facing Project Manager to join our dynamic Client Delivery team. The Project Manager will play a crucial role in supporting clients on the implementation and onboarding of our local payment methods (LPMs) and boarding products. This role requires a combination of project coordination expertise, strong time management abilities, and excellent client-facing communication skills with a deep experience in the payment industry and in implementing payments.

What to expect:

• Accountable for following the end-to-end client journey helping guide our clients integrate to our Paysafe products from project kick off until go-live in production.
• Assisting in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility.
• Assigned multiple concurrent projects helping new or existing clients integrate to our products.
• Quickly become an expert in our Paysafe products offerings.
• Understand onboarding processes for each of the merchant products we have, maintain relationships with the stakeholders involved, keep involved parties engaged with timelines.
• Managing the relationship with the client and relevant stakeholders.
• Scheduling and leading weekly/biweekly calls with clients and stakeholders
• Developing comprehensive project plans to be shared with clients as well as other staff members.
• Maintaining project artifacts and accurate record of the client’s interactions and configurations using Salesforce.
• Ensuring all your integration projects in Salesforce are up to date and properly documented.
• Ensuring clients agreed upon integration solution is followed and any deviations are reported to internal stakeholders.
• Effectively communicating project expectations to team members and stakeholders on an ongoing basis.
• Planning, scheduling and tracking project timelines, milestones and deliverables using appropriate tools.
• Presenting project updates, milestones and potential blockers during weekly all hands meeting.
• Managing post 30-day live process to ensure any issues are identified early and addressed quickly for large implementations.
• Escalating issues and proposing improvements to the Development, Product, and/or Operations teams.
• Collaborate with Development, Product, and/or Operations teams to provide feedback on Merchant Experience improvements during project retrospectives.
• Working as a part of international team.

Your profile:

• Bachelor’s degree in Computer Science, Engineering or Commerce (certifications an asset).
• +3 to 5 years of experience in similar client-facing role.
• Previous experience as a Project Manager or Technical Project Manager in a similar role in implementations is essential.
• Previous experience in e-commerce and/or the payment industry is essential.
• Solution driven, able to grasp new concepts quickly and efficiently, able to work alone or in a team, able to work with no supervision and under pressure.
• Exceptional communication and interpersonal skills to interact effectively with clients and internal teams.
• Excellent time management, organization, and planning skills, including the ability to prioritize and manage multiple projects and tasks simultaneously are essential.
• Ability to comprehend and translate complex technical issues and apply to business solutions.
• Ability to adapt to changing priorities and work in a fast-paced environment.
• Able to set priorities, influence others, and manage customer and partner expectations.
• Demonstrated success in customer and partner relationship management.
• Motivated to think outside of the box and understand the purpose of processes and procedures.
• Strong English skills, both written and oral is essential

We offer in return:

• The opportunity to write the history of a leading and growing multinational company
• Tailor-made training and ongoing development to help you enhance your skills in the field of online payments
• Multiple career progression opportunities in a dynamic in-house business
• Environment where product expertise, professional and personal commitment are rewarded
• Competitive remuneration and social benefits package (25 days annual paid leave, 4 days paid volunteering time a year through our Paysafe Giving initiative, health insurance, sports card, team events, company discounts, variety of soft skills, business and technical training programs)
• Fun and collaborative working atmosphere
• Flexible working model - we encourage our employees to embrace our flexible working approach. You will be expected to work from home and spend an average of three days a week at our Sofia office as part of our hybrid work model

Are you ready to take your career to the next level? Join our team that is inspired by a unified vision and propelled by passion.

Send your CV in English.

Only shortlisted candidates will be contacted for an interview.

Wondering how our interview process looks like now? Learn more here: https://bit.ly/paysafeinterviews

Equal Employment Opportunity

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment.  If you need any reasonable adjustments please let us know.  We will be happy to help and look forward to hearing from you.