Programme Manager, Consumer Duty

Paysafe  is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,300 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com. 

This new role is being created within the Product organization to coordinate our Consumer Duty programme of work and ensure the whole organization is focused on delivering positive customer outcomes. The role will report to the VP Product Risk & Scheme Compliance and will be responsible for working across Product, Operations, Pricing, Marketing and other functions to enable them to satisfy the regulatory requirements on Consumer Duty fully.

What will you do:

• Create and maintain Group-level perspective on Consumer Duty compliance including all relevant initiatives, MI, and regulatory interactions 
• Design and refine MI to ensure we can effectively demonstrate our processes and outcomes for customers 
• Work across all relevant functions to ensure a consumer-focused mentality is embedded within all of their processes 
• Provide reports/materials to the UK CEO and VP of Product Compliance & Partnerships to support regulatory presentations and other engagements 
• Run regular Consumer Duty Steering Committees to track and report on progress against plans and embeddedness of processes 

To be successful you need to have: 

• 4+ experience as a Project Manager/ Programme in high-complexity environments across a high volume of different projects and priorities 
• Experience in financial services. Experience in Fintech will be an advantage 
• Experience working on Consumer Duty programmes or on other UK regulatory projects will be an advantage 
• Experience working in control-oriented implementation or remediation programmes will be an advantage 
• Proven ability to operate in high-complexity environments across a high volume of different projects and priorities 
• Top-notch stakeholder management and communication skills 
• Flexibility on work schedule to work with stakeholders in different locations and time zones 

We offer in return: 

• The opportunity to write the history of a leading and growing multinational company
• Tailor-made training and ongoing development to help you enhance your skills in the field of online payments
• Multiple career progression opportunities in a dynamic in-house business
• Environment where product expertise, professional and personal commitment are rewarded
• Competitive remuneration and social benefits package (25 days annual paid leave, 4 days paid volunteering time a year through our Paysafe Giving initiative, health insurance, sports card, team events, company discounts, variety of soft skills, business and technical training programs)
• Fun and collaborative working atmosphere
• Flexible working model - we encourage our employees to embrace our flexible working approach. You will be expected to work from home and spend an average of three days a week at our Sofia office as part of our hybrid work model

Are you ready to take your career to the next level? Join our team that is inspired by a unified vision and propelled by passion.

Send your CV in English.

Only shortlisted candidates will be contacted for an interview.

Wondering how our interview process looks like now? Learn more here: https://bit.ly/paysafeinterviews

Equal Employment Opportunity

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment.  If you need any reasonable adjustments please let us know.  We will be happy to help and look forward to hearing from you.