Product Manager Consumer Engagement

Date: 14-Jun-2022

Location: Sofia, 23, BG, 1784

Company: Paysafe

Paysafe Limited (“Paysafe”) (NYSE: PSFE) (PSFE.WS) is a leading specialised payments platform. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 20 years of online payment experience, an annualised transactional volume of over US $120 billion in 2021, and approximately 3,500 employees located in 10+ countries, Paysafe connects businesses and consumers across 100 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. 
Further information is available at www.paysafe.com.

 

We are looking for a passionate product person to take on the key responsibility of guiding the vision and delivering our Customer Experience proposition for engaging and retaining our consumers across mobile and web. The person will take on the role of Product Manager Consumer Engagement and needs to understand the needs of our customers (internal or external).
The role requires you to work closely with our customers, UX, analytics, product, key stakeholders, and operational teams across the Paysafe Group. 

 

What to expect:

•    Deliver products that our customers love on iOS, Android, and Web 
•    Be the product leader that support the customer experience vision, strategy and roadmap to improve speed, customer satisfaction and NPS 
•    Be able to prepare business cases for the proposed features or products and defend them In front of the business leaders
•    Write user stories and manage backlog to communicate and clarify feature requirements and product needs to our engineering team 
•    Conduct usability testing for all user interfaces & touchpoints to capture feedback that will help to inform the roadmap 
•    Work closely with our UX and Analytics Teams 
•    Work cross functionally particularly with our Customer Service and to optimise and create the right tools, systems, and procedures to scale our support functions 
•    Understand the market and trends, perform gap analysis of our servicing capabilities to identify new requirements for your portfolio working with our dedicated engineering team to deliver in an iterative, agile way Scrum with quality 
 
To be successful you need to have: 

•    Passion for mobile apps and proven track record of delivering mobile experiences 
•    Comfort in delivering products in an agile environment as the Product Manager 
•    Relevant experience in the online payments industry, having worked with consumer-facing products 
•    Good understanding of the online payments’ world
•    Understanding of the product delivery lifecycle
•    Analytical mindset and basic knowledge of usage related KPIs to discover opportunities and measure success 
•    Technical background with experience working with APIs, mobile & web technologies will be considered an advantage
•    Clear thinker & communicator, ability to lead co-located, cross functional & remote based teams in a fast paced, dynamic environment 
•    Basic knowledge of User Experience Design & Digital Prototyping 
•    Ability to relate and understand the consumer pain points
 
We offer in return:

•    The opportunity to write the history of a leading and growing multinational company
•    Tailor-made training and ongoing development to help you enhance your skills in the field of online payments
•    Multiple career progression opportunities in a dynamic in-house business
•    Environment where product expertise, professional and personal commitment are rewarded
•    Competitive remuneration and social benefits package (25 days annual paid leave, health insurance, sports card, Work Life Coaching Program, team events, company discounts, variety of soft skills, business and technical training programs) 
•    Fun and collaborative working atmosphere
•    One of the top 10 best-designed offices in the world
 
Are you up to the challenge? We are expecting your CV today.

Only shortlisted candidates will be contacted for an interview. 

Equal Employment Opportunity

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments please let us know. We will be happy to help and look forward to hearing from you