Product Manager, Customer Engagement

Paysafe (“Paysafe”) (NYSE: PSFE) (PSFE.WS) is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 20 years of online payment experience, an annualized transactional volume of over $130 billion in 2022, and approximately 3,300 employees located in 12+ countries, Paysafe connects businesses and consumers across 100 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. 

Further information is available at www.paysafe.com. 

Paysafe is looking for a passionate product person to join the team as a Product Manager, Consumer Engagement. On this role you would be guiding the vision and delivering on our Customer Experience proposition as part of our Digital Wallets. On a daily basis you would be collaborating with a variety of teams and stakeholders (customers, design, engineering, analytics, marketing etc.) to deliver on customer needs and the company goals. 

What to expect: 

• Be the product leader that supports the customer experience vision and strategy to improve speed, customer satisfaction and NPS. 

• Define & prioritize product backlog for how we deliver on that strategy, working closely with agile development teams in the role of a Product Owner. Write User Stories and manage backlog to effectively communicate and clarify feature requirements and product needs to our engineering teams in an iterative & agile environment. 

• Deliver products that our customers love on iOS, Android and Web. 

• Conduct usability testing for all user interfaces & touchpoints to capture feedback that will help to shape the roadmap. 

• Work closely with our UX, Research and Analytics Teams to define and achieve your goals. 

• Incorporate data in all your decisions, define and monitor KPIs before/after release, identify gaps based on them and communicate them to your stakeholders. 

• Cooperate with our Customer Service to optimize and create the right tools, systems and procedures to scale our support functions. 

• Ensure the products you are delivering are compliant with applicable regulations and the operational needs of our operations stakeholder. 

• Understand the market and trends, perform gap analysis of our servicing capabilities to identify new requirements for your portfolio  

To be successful you need to have: 

• Passion for mobile apps and proven track record of delivering mobile experiences 

• Comfort and experience in delivering products in an agile environment as the Product Manager 

• Bachelor’s Degree in Computer Science or equivalent experience 

• 3 years of experience, having contributed to multiple consumer-facing software projects throughout the entire development cycle 

• Good understanding of the online payments world especially in consumer-facing products 

• Understanding and experience in shipping customer-facing services 

• Analytical mindset and knowledge of usage-related KPIs to discover opportunities and measure success 

• Technical background with experience working with APIs, mobile & web technologies  

• Clear thinker & communicator, ability to lead co-located and remote cross-functional teams in a fast-paced, dynamic environment 

• Working Knowledge of User Experience Design & Digital Prototyping 

• Experience in customer engagement, gamification and loyalty is a plus 

We offer in return: 

• The opportunity to write the history of a leading and growing multinational company. 

• Tailor-made training and ongoing development to help you enhance your skills in the field of online payments and product management. 

• Multiple career progression opportunities in a dynamic in-house business. 

• Environment where product expertise, professional and personal commitment are rewarded. 

• Competitive remuneration and social benefits package (25 days annual paid leave, health insurance, sports card, team events, company discounts, variety of soft skills, business and technical training programs). 

• Fun and collaborative working atmosphere. 

• Flexible working model - we encourage our employees to embrace our flexible working approach. You will be expected to work from home and spend an average of three days a week at our Sofia office as part of our hybrid work model. 

With offices in Canada, USA, EU, and the UK, Paysafe offers individuals an opportunity to join a fast-moving global company with energy, passion and drive, committed to developing world-class online financial solutions. 

We take pride in our employees and offer excellent remuneration and benefits, as well as a positive, rewarding and fun work environment. 

Are you ready to take your career to the next level? Join our team that is inspired by a unified vision and propelled by passion. 

Send your CV in English. 

Only shortlisted candidates will be contacted for an interview. 

Wondering how our interview process looks like now? Learn more here: bit.ly/paysafe_interviews 

Equal Employment Opportunity 

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments please let us know. We will be happy to help and look forward to hearing from you.