Operations Support Specialist

Date: 09-Sep-2022

Location: Sofia, 23, BG, 1784

Company: Paysafe

Paysafe Limited (“Paysafe”) (NYSE: PSFE) (PSFE.WS) is a leading specialised payments platform. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 20 years of online payment experience, an annualised transactional volume of over US $120 billion in 2021, and approximately 3,500 employees located in 10+ countries, Paysafe connects businesses and consumers across 100 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments.


Further information is available at www.paysafe.com.


Essential Duties:

  • Perform miscellaneous account maintenance changes as requested including DDA changes, DBA changes, ETC type changes, address/phone number changes, etc;
  • Perform rate changes requested by ISO offices/CSG Department;
  • Help to ensure requests submitted to the department remain current and updated;
  • Compare all systems to ensure data is transmitted timely and accurately;
  • Identify common errors and work with management to develop/implement improved processes for the Underwriting Department to avoid the same errors;
  • Communicate with other departments to identify issues, solve problems, or share communication;
  • Provide guidance, training and support to co-works whenever applicable;
  • Update the Management team on issues of concern that may cause a significant financial or service impact on the department and/or company;
  • Maintain quality and quantity of work that falls within established standards;
  • Perform maintenance on accounts as needed;
  • Work collection items in the Universal Work Queue for merchants with incorrect DDA information on file;
  • Perform other duties as assigned


Your Profile:

  • Excellent command of English language
  • Experience with Excel (incl. advanced functionalities)
  • University degree in Law/Economics/European Studies
  • Communication and interpersonal skills
  • Analytical skills and pro-active thinking
  • Attention to details and problem-solving skills
  • Ability to work independently
  • Ability to meet deadlines working under pressure


Additional Benefits:

  • The opportunity to write the history of a leading and growing multinational company
  • Tailor-made training and ongoing development to help you enhance your skills in the field of online payments
  • Multiple career progression opportunities in a dynamic in-house business
  • Environment where product expertise, professional and personal commitment are rewarded
  • Competitive remuneration and social benefits package (25 days annual paid leave, health insurance, sports card,  team events, company discounts, variety of soft skills, business and technical training programs)
  • Fun and collaborative working atmosphere
  • Flexible working model by combining working from home with office collaboration days



Only shortlisted candidates will be contacted.


Equal Employment Opportunity

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments, please let us know.  We will be happy to help and look forward to hearing from you.