Operations Analyst

Paysafe Limited (“Paysafe”) (NYSE: PSFE) (PSFE.WS) is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 25 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,300 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com. 
 
What to expect:

•    Ensuring cross-functional collaboration between internal departments involved for a new product launch

•    Evaluating existing Operational processes and procedures to identify areas of improvement

•    Tracking initiative launch progress using agile methodologies

•    Participating in Operational backlog review and commitment ceremonies to align and plan out key priorities

•    Following standard GTM process and procedure

•    Enhancing the Paysafe customer experience by understanding their requirements

•    SME for new Paysafe Products, Features and Enhancements

•    Co-ordinating Operational team training

•    Identifying, reporting and providing feedback about any product defects that are not suitable for GTM launch

To be successful you need to have:

•    The ability to understand technical information and apply it to business solutions

•    Professional communication skills on technical and business-related subjects

•    Experience using REST APIs

•    The ability to quickly and efficiently understand new products

•    Experience working within a team environment

•    A strong ability to excel in collaborative and cross-functional environments

Considered an advantage:

•    Proficiency in agile methodology and tooling

•    Technical degree in Computer Science, Engineering or Mathematics (MBA is an asset)

•    Previous experience in a FinTech or financial services company an asset

•    Experience working with payment gateways is a major plus

•    Basic experienced with using HTML and CSS

•    Experience or exposure with using Atlassian products. JIRA, Trello, and Confluence

•    Proficiency in Windows and IOS Operating Platforms

•    Experience working within a customer facing role assisting with customer technical support

We offer in return:

•    The opportunity to write the history of a leading and growing multinational company  
•    Tailor-made training and ongoing development to help you enhance your skills in the field of online payments  
•    Multiple career progression opportunities in a dynamic in-house business  
•    Environment where product expertise, professional and personal commitment are rewarded  
•    Competitive remuneration and social benefits package (25 days annual paid leave, 4 days paid volunteering time a year through our Paysafe Giving initiative, health insurance, sports card, team events, company discounts, variety of soft skills, business and technical training programs)  
•    Fun and collaborative working atmosphere  
•    Flexible working model - we encourage our employees to embrace our flexible working approach. You will be expected to work from home and spend an average of three days a week at our Sofia office as part of our hybrid work model 

  
Are you ready to take your career to the next level? Join our team that is inspired by a unified vision and propelled by passion. 
  
Send your CV in English. 
Only shortlisted candidates will be contacted for an interview. 
  
Wondering how our interview process looks like now? Learn more here: https://bit.ly/paysafeinterviews 
 
Equal Employment Opportunity 
Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment.  If you need any reasonable adjustments please let us know.  We will be happy to help and look forward to hearing from you.