Onboarding Change Manager

Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,300 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com. 

The Onboarding Change Manager is an experienced, driven, and results-oriented professional dedicated to spearheading the smooth and efficient execution of initiatives throughout the merchant onboarding journey. Their primary responsibility is to ensure successful execution and alignment across various departments, driving excellence and efficiency in the onboarding process. Additionally, they support the business by providing regular reports to senior management, offering valuable insights and visibility into business growth.

What to expect:

• Lead and manage change initiatives within the Merchant Onboarding team to drive continuous improvement and innovation.
• Build strong relationships across stakeholder departments to drive collaboration and gain buy-in for onboarding initiatives.
• Take the lead in multi-departmental initiatives, ensuring seamless collaboration between Sales, Product and Operations
• Ability to break down complex projects into smaller tasks and prioritize them based on deadlines, dependencies, and business impact.
• Effectively communicate the onboarding mission to ensure successful adoption and implementation across the organization.
• Identify and lead process improvements to enhance team efficiency
• Anticipate potential risks in the processes and develop proactive mitigation strategies
• Support senior management reporting, providing insights and data to inform decision-making
• Conduct marker research to identify the best practices and innovative approaches for onboarding within the fintech sector

To be successful you need to have:

• Proven experience (5+ years) in managing projects, preferably experience in fintech
• Strong influencing skills to drive change even without formal authority
• Being open-minded encourages the acceptance of diverse perspectives and ideas, demonstrate creative thinking in resolving complex situations
• Strong problem-solving and analytical skills, with the ability to make data-driven decisions.
• Ability to adapt to a fast-paced and dynamic work environment with different cultures
• Excellent verbal and written communication skills, with the ability to present complex information clearly

We offer in return:

• The opportunity to write the history of a leading and growing multinational company
• Tailor-made training and ongoing development to help you enhance your skills in the field of online payments
• Multiple career progression opportunities in a dynamic in-house business
• Environment where product expertise, professional and personal commitment are rewarded
• Competitive remuneration and social benefits package (25 days annual paid leave, 4 days paid volunteering time a year through our Paysafe Giving initiative, health insurance, sports card, team events, company discounts, variety of soft skills, business and technical training programs)
• Fun and collaborative working atmosphere
• Flexible working model - we encourage our employees to embrace our flexible working approach. You will be expected to work from home and spend an average of three days a week at our Sofia office as part of our hybrid work model

Are you ready to take your career to the next level? Join our team that is inspired by a unified vision and propelled by passion.

Send your CV in English.

Only shortlisted candidates will be contacted for an interview.

Wondering how our interview process looks like now? Learn more here: https://bit.ly/paysafeinterviews

Equal Employment Opportunity

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments please let us know.  We will be happy to help and look forward to hearing from you