Merchant Services Specialist

Paysafe Limited (“Paysafe”) (NYSE: PSFE) (PSFE.WS) is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 25 years of online payment experience, an annualized transactional volume of $140 billion in 2023, and approximately 3,200 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments.

Further information is available at www.paysafe.com.

What to expect:

• Email & Phone support
• Information support to existing merchants
• Merchant account reporting, instruction and operation support
• Provide support to Account Management & Sales teams
• Working with Compliance team, Payments team, Legal and IT
• Work in two shifts between 9 AM - 9 PM. Each shift is 9 hours

To be successful you need to have:

• Understand that this area of the company is extremely high profile; therefore, professional communication skills, both written and oral, are of paramount importance
• Fluent English
• Ability to form professional yet personable relationships with merchant contacts
• Professionally deal with confidential information
• Desire to achieve “next level” merchant services standards
• Strong independent decision-making and organizational skills
• Problem solver
• Conflict/complaint resolution skills
• Agility and flexibility in the workplace
• Able to work in a team atmosphere
• Can work unsupervised
• Proactive work ethic
• Achievement and performance expectations are high and the successful candidate will be challenged by this fast pace and highly energized environment.
• Excellent communication skills and the ability to present themselves in a professional manner

We offer in return:

• The opportunity to write the history of a leading and growing multinational company
• Tailor-made training and ongoing development to help you enhance your skills in the field of online payments
• Multiple career progression opportunities in a dynamic in-house business
• Environment where product expertise, professional and personal commitment are rewarded
• Competitive remuneration and social benefits package (25 days annual paid leave, health insurance, sports card,  team events, company discounts, variety of soft skills, business and technical training programs)
• Fun and collaborative working atmosphere
• Flexible working model - we encourage our employees to embrace our flexible working approach. You will be expected to work from home and spend an average of three days a week at our Sofia office as part of our hybrid work model

Are you ready to take your career to the next level? Join our team that is inspired by a unified vision and propelled by passion.

Send your CV in English.

Only shortlisted candidates will be contacted for an interview.

Wondering how our interview process looks like now? Learn more here: https://bit.ly/paysafe_interviews

Equal Employment Opportunity

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment.  If you need any reasonable adjustments please let us know.  We will be happy to help and look forward to hearing from you.