Manager Collections (2-year contract)

Date: 15 Apr 2024

Location: Sofia, 23, BG

Company: Paysafe

Paysafe Limited (“Paysafe”) (NYSE: PSFE) (PSFE.WS) is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 25 years of online payment experience, an annualized transactional volume of $140 billion in 2023, and approximately 3,200 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments.


Further information is available at



What you will do:


  • Manage the day to day activities of the Collection team, both operationally and from a personnel perspective
  • Highlight and resolve gaps in current process, driving change and efficiencies to ensure function is fit for purpose
  • Collection of debt whilst providing a proficient level of customer service over the phone/email.
  • Reconcile merchants’ outstanding balances and unapplied payments.
  • Maintain a credit control system including notes on debt follow up.
  • Proactively liaise with customers and other departments to resolve all queries.
  • Work with external partners in support of the collection process
  • Produce management reports.
  • Advise and escalate problematic cases to senior management
  • Ad hoc duties required by the Manager.


To be successful you need to have:


  • Strong English skills, both written and oral is essential
  • A minimum of 3 years of relevant experience in collections
  • A minimum of 1 years in a collections supervisory/management role
  • You have experience of using business Credit Reference Agencies
  • You are meticulous and possess great attention to detail
  • You possess strong organizational, analytical and communication skills as well as great problem solving and time management abilities
  • You have the ability to work under pressure, independently or in a team
  • You are self-motivated, diligent, resourceful, and can learn internal systems quickly
  • You are highly proficient in MS Office, especially in Excel and have prior experience working with advanced formulas and tools used for more complex analysis.


We offer in return:


  • The opportunity to write the history of a leading and growing multinational company
  • Tailor-made training and ongoing development to help you enhance your skills in the field of online payments
  • Multiple career progression opportunities in a dynamic in-house business
  • Environment where product expertise, professional and personal commitment are rewarded
  • Competitive remuneration and social benefits package (25 days annual paid leave, health insurance, sports card,  team events, company discounts, variety of soft skills, business and technical training programs)
  • Fun and collaborative working atmosphere
  • Flexible working model - we encourage our employees to embrace our flexible working approach. You will be expected to work from home and spend an average of three days a week at our Sofia office as part of our hybrid work model.


Are you ready to take your career to the next level? Join our team that is inspired by a unified vision and propelled by passion.


Send your CV in English.

Only shortlisted candidates will be contacted for an interview.

Wondering how our interview process looks like now? Learn more here:


Equal Employment Opportunity

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment.  If you need any reasonable adjustments please let us know.  We will be happy to help and look forward to hearing from you.