Lead Business Analyst

Paysafe is a global payments platform powering the experience economy, with a strong focus on the iGaming, video gaming, e-commerce, retail, travel and hospitality sectors. With 30 years of expertise in payment technology, Paysafe helps businesses and consumers lift every experience through seamless, secure payment solutions, including card payments, digital wallets such as Skrill, eCash solutions like PaysafeCard, and a suite of local payment methods. With approximately 2,900 employees across 12 countries and annualized transactional volume of $167 billion in 2025, Paysafe connects people and businesses worldwide through innovative digital payment experiences.  

We are looking for a Lead Business Analyst to drive analytics and data initiatives for our Consumer Data Warehouse. In this role, you will partner with both business and technical teams to transform data into actionable insights, enabling smarter decisions and improved customer outcomes.You will play a key role in shaping our analytics roadmap, improving data quality, and ensuring the successful delivery of scalable, high-impact analytics solutions.

What You’ll Do

Analytics & Insights

• Translate business needs into clear analytics and data requirements
• Analyze consumer, marketing, financial, and risk data to generate actionable insights
• Define KPIs, metrics, and analytical use cases aligned with business goals

Data & Platform Collaboration

• Collaborate closely with data engineering teams on Oracle and Snowflake platforms
• Support and validate ETL/ELT workflows, including Oracle Data Integrator (ODI) and modern data pipelines
• Ensure proper data modeling, transformation logic, and data lineage understanding

Stakeholder Collaboration

• Partner with Marketing, Risk, Finance, Product, and BI teams
• Facilitate workshops and gather requirements
• Act as a bridge between business and technical teams

Planning & Delivery

• Contribute to and manage the analytics roadmap
• Prioritize initiatives based on business value and impact
• Lead Agile ceremonies (sprint planning, backlog refinement, reviews)
• Manage user stories and requirements in Jira

Data Quality & Governance

• Ensure data accuracy, consistency, and reliability across Oracle and Snowflake environments
• Define and monitor data quality rules, validation checks, and reconciliation processes
• Support governance standards and consistent metric definitions

Enablement & Adoption

• Support business users with dashboards and insights
• Promote adoption of analytics solutions across the organization

Innovation & Continuous Improvement

• Stay current with modern analytics tools and trends
• Continuously improving processes and delivery practices

What We’re Looking For

Experience

• 6–10+ years of experience in Business Analysis, Data Analytics, or related roles
• 3+ years in a senior or lead capacity, driving analytics initiatives and stakeholder engagement
• Proven experience working in data warehousing and analytics environments

Must-Have Skills

• Strong experience in Business Analysis within data/analytics environments
• Hands-on experience with SQL and relational databases (Oracle preferred)
• Experience with Snowflake or similar cloud data platforms
• Solid understanding of ETL/ELT processes and tools (e.g., Oracle Data Integrator (ODI), Informatica, SSIS, etc.)
• Strong knowledge of data warehousing concepts (data modeling, transformations, governance)
• Strong stakeholder management and cross-functional collaboration skills
• Experience with reporting/analytics tools (dashboards, KPI tracking, ad hoc analysis)
• Familiarity with Agile/Scrum methodologies and tools (e.g., Jira)
• Excellent communication skills in English

Nice to Have

• Experience in fintech or financial services
• Exposure to cloud ecosystems (Azure, AWS, GCP)
• Experience with modern data stack tools (e.g., dbt, Airflow)

We offer in return:

• The opportunity to write the history of a leading and growing multinational company
• Tailor-made training and ongoing development to help you enhance your skills in the field of online payments
• Multiple career progression opportunities in a dynamic in-house business
• Environment where product expertise, professional and personal commitment are rewarded
• Competitive remuneration and social benefits package (25 days annual paid leave, 4 days paid volunteering time a year through our Paysafe Giving initiative, health insurance, sports card, team events, company discounts, variety of soft skills, business and technical training programs)
• Fun and collaborative working atmosphere
• Flexible working model - we encourage our employees to embrace our flexible working approach. You will be expected to work from home and spend an average of three days a week at our Sofia office as part of our hybrid work model

Are you ready to take your career to the next level? Join our team that is inspired by a unified vision and propelled by passion.

Send your CV in English.

Only shortlisted candidates will be contacted for an interview.

Wondering how our interview process looks like now? Learn more here: https://bit.ly/paysafeinterviews

Equal Employment Opportunity

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment.  If you need any reasonable adjustments please let us know.  We will be happy to help and look forward to hearing from you.