Lead, Merchant Product Design

Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,300 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com.

As a Product Design Lead, you will drive the UX strategy and execution for products that empower merchants to accept payments, manage transactions, and grow their businesses efficiently. You will lead user-centered design initiatives, ensuring seamless, intuitive, and high-performing experiences across our merchant platforms, including payment gateways, business wallets, and acceptance solutions. 
This role requires a balance of strategic thinking, leadership, and hands-on design expertise, while also exploring AI-driven enhancements to optimize user interactions and decision-making. You will collaborate with Product, Engineering, AI/ML, and Business teams to deliver impactful solutions that align with business goals and customer needs. 

What you will do:
User-Centered Strategy & Leadership 

• Define and execute a UX vision and strategy for the merchant experience, ensuring alignment with business objectives. 
• Advocate for user needs, integrating data-driven insights and AI-enhanced experiences where appropriate. 
• Drive a research-backed approach to product design, leveraging user feedback, behavioral data, and market trends. 

UX & Product Collaboration 

• Partner closely with Product Managers, Engineers, and AI/ML teams to create intuitive and scalable merchant solutions. 
• Own the end-to-end UX process, from discovery to delivery, ensuring high usability and accessibility. 
• Champion UX best practices and standardize design frameworks for merchant portals and payment solutions. 

Team Leadership & Development 

• Lead and mentor UX designers, fostering a high-performance design culture. 
• Empower designers with processes, tools, and growth opportunities to enhance their impact. 
• Drive a collaborative environment, balancing speed, agility, and innovation in a fintech setting. 

Research & Insights 

• Conduct or oversee UX research, usability testing, and customer feedback loops. 
• Measure and iterate on design success using qualitative and quantitative data. 
• Identify opportunities for AI-driven insights and automation to improve the merchant experience. 

Operational & Business Impact 

• Align UX strategies with KPIs, business outcomes, and customer satisfaction goals. 
• Ensure UX solutions comply with fintech regulations, security, and compliance standards. 
• Advocate for a customer-centric culture within the organization. 

To be successful you need to have:

• Experience: 8+ years in UX/Product Design, with 3+ years leading design teams in fintech, payments, or B2B SaaS. 
• Leadership: Proven ability to manage, mentor, and scale UX teams in a high-growth environment. 
• Fintech Knowledge: Strong understanding of merchant payment systems, gateways, acquiring, and wallets. 
• Collaboration: Ability to work cross-functionally with Product, Engineering, AI/ML, and Business teams. 
• UX Mastery: Expertise in design thinking, user research, prototyping, and usability testing. 
• AI & Data-Driven UX: Familiarity with leveraging AI insights or automation to enhance UX is a plus. 
• Communication: Strong storytelling and stakeholder influence skills. 

We offer in return: 

• The opportunity to write the history of a leading and growing multinational company
• Tailor-made training and ongoing development to help you enhance your skills in the field of online payments
• Multiple career progression opportunities in a dynamic in-house business
• Environment where product expertise, professional and personal commitment are rewarded
• Competitive remuneration and social benefits package (25 days annual paid leave, 4 days paid volunteering time a year through our Paysafe Giving initiative, health insurance, sports card, team events, company discounts, variety of soft skills, business and technical training programs)
• Fun and collaborative working atmosphere
• Flexible working model - we encourage our employees to embrace our flexible working approach. You will be expected to work from home and spend an average of three days a week at our Sofia office as part of our hybrid work model

Are you ready to take your career to the next level? Join our team that is inspired by a unified vision and propelled by passion.

Send your CV in English.

Only shortlisted candidates will be contacted for an interview.

Wondering how our interview process looks like now? Learn more here: https://bit.ly/paysafeinterviews

Equal Employment Opportunity

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment.  If you need any reasonable adjustments please let us know.  We will be happy to help and look forward to hearing from you.