Identity & Access Management Operations Analyst

Date: 27 May 2024

Location: Sofia, 23, BG

Company: Paysafe

Paysafe Limited (“Paysafe”) (NYSE: PSFE) (PSFE.WS) is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 25 years of online payment experience, an annualized transactional volume of $140 billion in 2023, and approximately 3,200 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. 


Further information is available at


Paysafe is currently seeking a motivated and talented Identity & Access Management Operations Analyst to join its Information Security team. Our dynamic, global business depends on its technology estate. The security of our Identity & Access Management is the foundation on which our growth is built.

In this role you will be part of a centralised team designed to provide support for the creation, maintenance and revocation of user accounts and access permissions across a broad array of business systems and applications. Reporting to the Identity & Access Management Operations Manager, you will be responsible for fulfilling requests for enabling access to business applications, whilst undertaking maintenance duties such as timely revocation of access as appropriate.


The ideal candidate is expected to have experience in working in a service request orientated role, working to tight SLAs, and be used to supporting internal customers via various channels including email, Teams and ServiceNow requests.


What you will do:

  • Manage user accounts and access rights within Active Directory (Entra ID), Salesforce, Oracle financial systems, and various other business applications.
  • Creating, modifying, and deleting user accounts based on organisational policies and procedures.
  • Managing permissions and privileges for different user roles, in adherence to ensure that users only have access to the resources necessary for their job responsibilities.
  • Adhere to agreed role-based access control models and enforce agreed segregation of duties controls.
  • Where necessary, collaborate with business and IT colleagues to fulfill user account and access rights requests whilst ensuring adherence to company policies.
  • Support the collection of evidence to demonstrate adherence to company policies regarding identifying & access management processes.
  • Support the development and maintenance of documentation, including policies and procedures related to identify & access management processes.

To be successful you need to have:

  • Prior experience working in an IT service desk or Information Security support function is essential.
  • Strong understanding of Identity & Access Management principles.
  • Understanding of regulatory requirements such as PCI and SOX-404 is preferred.
  • Good written and verbal communication skills, in English, is essential.



  • Service Desk, Identity & Access Management, or general technology qualifications desirable.
  • CompTIA Security+ or similar security qualifications desirable.


We offer in return:

  • The opportunity to write the history of a leading and growing multinational company
  • Tailor-made training and ongoing development to help you enhance your skills in the field of online payments
  • Multiple career progression opportunities in a dynamic in-house business
  • Environment where product expertise, professional and personal commitment are rewarded
  • Competitive remuneration and social benefits package (25 days annual paid leave, health insurance, sports card, team events, company discounts, variety of soft skills, business and technical training programs) 
  • Fun and collaborative working atmosphere
  • Flexible working model - we encourage our employees to embrace our flexible working approach. You will be expected to work from home and spend an average of three days a week at our Sofia office as part of our hybrid work model.


With offices in USA, EU, and the UK, Paysafe offers individuals an opportunity to join a fast-moving global company with energy, passion and drive, committed to developing world-class online financial solutions.


We take pride in our employees and offer excellent remuneration and benefits, as well as a positive, rewarding and fun work environment.


Are you ready to take your career to the next level? Join our team that is inspired by a unified vision and propelled by passion.


Send your CV in English. 
Only shortlisted candidates will be contacted for an interview.

Wondering how our interview process looks like now? Learn more here: 


Equal Employment Opportunity

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment.  If you need any reasonable adjustments please let us know.  We will be happy to help and look forward to hearing from you.