Customer Service Agent, Barcode with German

Paysafe Limited (“Paysafe”) (NYSE: PSFE) (PSFE.WS) is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 25 years of online payment experience, an annualized transactional volume of $140 billion in 2023, and approximately 3,200 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. 

Further information is available at www.paysafe.com. 

Are you a customer-focused professional with a knack for problem-solving? We’re looking for German-speaking Customer Service Agent to join our team and assist clients. In this role, you’ll provide top-notch support, troubleshoot issues, and ensure customer satisfaction. If you have excellent communication skills and a passion for helping others, we’d love to hear from you!

What to Expect: 

• Provide exceptional customer service and technical support for barcode products via phone and email to partners and end customers.
• Troubleshoot and resolve product issues, ensuring customer satisfaction and timely resolution.
• Assist customers with product setup, configuration, and usage.
• Document and track customer interactions and technical issues in the CRM system.
• Collaborate with internal teams to escalate and resolve complex technical problems.
• Maintain up-to-date knowledge of barcode products and industry trends.
• Deliver training and guidance to customers on product features and best practices.

To be successful you need to have: 

• Proficiency in German (both written and spoken) is mandatory.
• Previous experience in customer service or technical support, preferably in the fintech industry.
• Strong problem-solving skills and the ability to troubleshoot technical issues.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Familiarity with CRM systems and customer support tools.
• High level of patience, empathy, and professionalism.

We offer in return: 

• The opportunity to write the history of a leading and growing multinational company 
• Tailor-made training and ongoing development to help you enhance your skills in the field of online payments 
• Multiple career progression opportunities in a dynamic in-house business 
• Environment where product expertise, professional and personal commitment are rewarded 
• Competitive remuneration and social benefits package (25 days annual paid leave, 4 days paid volunteering time a year through our Paysafe Giving initiative, health insurance, sports card,  team events, company discounts, variety of soft skills, business and technical training programs) 
• Fun and collaborative working atmosphere 
• Flexible working model - we encourage our employees to embrace our flexible working approach. You will be expected to work from home and spend an average of three days a week at our Sofia office as part of our hybrid work model 

Are you ready to take your career to the next level? Join our team that is inspired by a unified vision and propelled by passion. 

Send your CV in English. 

Only shortlisted candidates will be contacted for an interview. 

Wondering how our interview process looks like now? Learn more here: https://bit.ly/paysafeinterviews 

Equal Employment Opportunity 

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment.  If you need any reasonable adjustments please let us know.  We will be happy to help and look forward to hearing from you.