Customer Relations Executive

Paysafe is a global payments platform powering the experience economy, with a strong focus on the iGaming, video gaming, e-commerce, retail, travel and hospitality sectors. With 30 years of expertise in payment technology, Paysafe helps businesses and consumers lift every experience through seamless, secure payment solutions, including card payments, digital wallets such as Skrill, eCash solutions like PaysafeCard, and a suite of local payment methods. With approximately 2,900 employees across 12 countries and annualized transactional volume of $167 billion in 2025, Paysafe connects people and businesses worldwide through innovative digital payment experiences.

Join Paysafe as a Customer Relations Executive with English 

📍 Location: Sofia, Bulgaria 
📅 Start Date: May 18, 2026

Are you ready to take the next step in your career and become part of a global fintech leader? At Paysafe, we’re looking for passionate individuals to join our Customer Relations team in Sofia. 

What to Expect in the Role 

As a Customer Relations Executive, you will: 

• Create a positive customer experience with every interaction 

• Support customers via phone, email, or chat 

• Deliver tailored service while maintaining high quality standards 

• Contribute to our inclusive and collaborative working environment 

• Seek opportunities to improve processes and drive business impact 
• Work on 8-hour shifts from 15:00 to 00:00

What You Bring 

To succeed in this role, you should have: 

• Fluent command of English 

• Computer literacy and familiarity with Microsoft Office (Outlook, Word, Excel) 

• Previous experience in customer service is a plus 

• Strong attention to detail and problem-solving mindset 

• Readiness to take ownership and responsibility 

• Willingness to work in an international, fast-paced environment 

• Experience in a global organization or high-tech industry is an advantage 

What We Offer in Return 

Time Off & Flexibility 

• 25 days of annual paid leave, plus additional days off based on length of service 

• 4 paid volunteering days per year through our Paysafe Giving CSR initiative 

• Summer Hours during the summer period 

• Hybrid working model: work from home and spend an average of three days per week at our Sofia office 

Health & Wellbeing 

• Enhanced luxury health insurance including dental care and coverage for prescription glasses  

• Free Multisport card for access to gyms and wellness facilities 

• Nanny Allowance  

Career & Development 

• Access to a wide range of soft skills, business, and technical training programs 

• Multiple career progression opportunities within a dynamic in-house business 

• A culture that rewards product expertise, professional growth, and personal commitment 

Culture & Community 

• Team events and a variety of internal networks and committees 

• A collaborative and supportive working atmosphere focused on teamwork 

• Referral bonus for successful hires 

Perks & Extras 

• Free parking, including designated spaces for bikes and electric scooters 

• Internet and Hybrid Model Travel Allowance 

Are you ready to take your career to the next level? Join our team that is inspired by a unified vision and propelled by passion. 

Send your CV in English. 

Only shortlisted candidates will be contacted for an interview. 

Wondering how our interview process looks like now? Learn more here: https://bit.ly/paysafeinterviews 

Equal Employment Opportunity 

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment.  If you need any reasonable adjustments please let us know.  We will be happy to help and look forward to hearing from you.