Customer Relations Executive

Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,000 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com.

Join Paysafe as a Customer Relations Executive with English

📍 Location: Sofia, Bulgaria
📅 Start Date: January 12, 2026
📝 Recruitment Process: Assessment Center on November 19, 2025 at Capital Fort, Sofia

Are you ready to take the next step in your career and become part of a global fintech leader? At Paysafe, we’re looking for passionate individuals to join our Customer Relations team in Sofia.

Our Assessment Center is more than just a selection process - it’s your opportunity to meet the team, experience our culture, and get a real feel for what it’s like to work at Paysafe. You’ll walk away with insights, connections, and a clear picture of your future with us. 💬🤝

What to Expect in the Role

As a Customer Relations Executive, you will:

• Create a positive customer experience with every interaction
• Support customers via phone, email, or chat
• Deliver tailored service while maintaining high quality standards
• Contribute to our inclusive and collaborative working environment
• Seek opportunities to improve processes and drive business impact

What You Bring

To succeed in this role, you should have:

• Fluent command of English
• Computer literacy and familiarity with Microsoft Office (Outlook, Word, Excel)
• Previous experience in customer service is a plus
• Strong attention to detail and problem-solving mindset
• Readiness to take ownership and responsibility
• Willingness to work in an international, fast-paced environment
• Experience in a global organization or high-tech industry is an advantage

What We Offer in Return

Time Off & Flexibility

• 25 days of annual paid leave, plus additional days off based on length of service
• 4 paid volunteering days per year through our Paysafe Giving CSR initiative
• Summer Hours during the summer period
• Hybrid working model: work from home and spend an average of three days per week at our Sofia office

Health & Wellbeing

• Enhanced luxury health insurance including dental care and coverage for prescription glasses
• Free Multisport card for access to gyms and wellness facilities
• Nanny Allowance

Career & Development

• Access to a wide range of soft skills, business, and technical training programs
• Multiple career progression opportunities within a dynamic in-house business
• A culture that rewards product expertise, professional growth, and personal commitment

Culture & Community

• Team events and a variety of internal networks and committees
• A collaborative and supportive working atmosphere focused on teamwork
• Referral bonus for successful hires

Perks & Extras

• Free parking, including designated spaces for bikes and electric scooters
• Internet and Hybrid Model Travel Allowance

Are you ready to take your career to the next level? Join our team that is inspired by a unified vision and propelled by passion.

Send your CV in English.

Only shortlisted candidates will be contacted for an interview.

Wondering how our interview process looks like now? Learn more here: https://bit.ly/paysafeinterviews

Equal Employment Opportunity

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment.  If you need any reasonable adjustments please let us know.  We will be happy to help and look forward to hearing from you.