Collections Specialist

Paysafe is a global payments platform powering the experience economy, with a strong focus on the iGaming, video gaming, e-commerce, retail, travel and hospitality sectors. With 30 years of expertise in payment technology, Paysafe helps businesses and consumers lift every experience through seamless, secure payment solutions, including card payments, digital wallets such as Skrill, eCash solutions like PaysafeCard, and a suite of local payment methods. With approximately 2,900 employees across 12 countries and annualized transactional volume of $167 billion in 2025, Paysafe connects people and businesses worldwide through innovative digital payment experiences.

What to expect:

• Manage operational support across all aspects of collection processes
• Identify and track new and increased negative balances
• Reconcile merchants’ outstanding balances and unapplied payments
• Maintain detailed records of all collection cases, including notes on debt follow-up
• Advise, escalate, and make sound recommendations on problematic cases to ensure a smooth collection process
• Liaise with internal teams to reduce overdue balances caused by system issues and manual processing errors
• Work with external debt collection agencies, providing requested information and documentation in a timely manner
• Participate in projects directly impacting processes implemented by the Collections team, while ensuring accurate collections reporting and effective stakeholder communication

To be successful you need to have:

• 2+ years’ experience in an administration role
• Excellent English written and verbal skills
• Experience in Collections would be beneficial
• Experience in online payments environment would be beneficial
• Ability to work in a fast-paced environment

We offer in return:

• The opportunity to write the history of a leading and growing multinational company
• Tailor-made training and ongoing development to help you enhance your skills in the field of online payments
• Multiple career progression opportunities in a dynamic in-house business
• Environment where product expertise, professional and personal commitment are rewarded
• Competitive remuneration and social benefits package (25 days annual paid leave, 4 days paid volunteering time a year through our Paysafe Giving initiative, health insurance, sports card, team events, company discounts, variety of soft skills, business and technical training programs)
• Fun and collaborative working atmosphere
• Flexible working model - we encourage our employees to embrace our flexible working approach. You will be expected to work from home and spend an average of three days a week at our Sofia office as part of our hybrid work model

Are you ready to take your career to the next level? Join our team that is inspired by a unified vision and propelled by passion.

Send your CV in English.

Only shortlisted candidates will be contacted for an interview.

Wondering how our interview process looks like now? Learn more here: https://bit.ly/paysafeinterviews

Equal Employment Opportunity

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments, please let us know. We will be happy to help and look forward to hearing from you.