Collections Specialist (Digital Wallets)

Date: 11-Jun-2022

Location: Sofia, 23, BG, 1784

Company: Paysafe

Paysafe Limited (“Paysafe”) (NYSE: PSFE) (PSFE.WS) is a leading specialised payments platform. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 20 years of online payment experience, an annualised transactional volume of over US $120 billion in 2021, and approximately 3,500 employees located in 10+ countries, Paysafe connects businesses and consumers across 100 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments.


Further information is available at


What to expect:

  • Manage operational support on all aspects of Collection processes
  • Identify and track all new and increased negative balances
  • Reconcile merchants’ outstanding balances and unapplied payments
  • Maintain a detailed record of all Collection cases including notes on debt follow up
  • Advise and escalate problematic cases to management
  • Liaise with internal teams to address and reduce overdue balances caused by system issues and manual processing errors
  • Work with external debt collection agencies, providing requested information and documents in a timely manner
  • Participate in projects directly impacting processes implemented by the Collections team
  • Make sound, well considered recommendations to ensure smooth collection process
  • Ensure accurate management reporting on Collections
  • Establish and maintain effective communication networks with key stakeholders, business partners and peers


Your Profile:

  • 2+ years’ experience in an administration role
  • Excellent English written and verbal skills
  • Experience in Collections would be beneficial
  • Experience in online payments environment would be beneficial
  • Ability to work in a fast-paced environment


We offer in return:

  • The opportunity to write the history of a leading and growing multinational company
  • Tailor-made training and ongoing development to help you enhance your skills in the field of online payments
  • Multiple career progression opportunities in a dynamic in-house business
  • Environment where product expertise, professional and personal commitment are rewarded
  • Competitive remuneration and social benefits package (25 days annual paid leave, health insurance, sports card,  team events, company discounts, variety of soft skills, business and technical training programs)
  • Fun and collaborative working atmosphere
  • One of the top 10 best designed offices in the world



Only shortlisted candidates will be contacted.


Equal Employment Opportunity

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments, please let us know.  We will be happy to help and look forward to hearing from you.