Client Onboarding Specialist

Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,000 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com. 

The role of the Merchant Onboarding Specialist is to help lead, support, manage specific tasks, plan, coordinate, and report on Integration projects in a timely manner and in line with organizational objectives and needs

What you’ll do:

• Serve as the main point of contact for assigned client integrations.
• Proactively engage new clients to align on integration criteria, expectations, and project steps.
• Develop and maintain weekly project plans and progress reports for ongoing integrations.
• Coordinate with internal stakeholders (e.g., Compliance, Tech, Sales) to ensure timely delivery of integration milestones.
• Prepare and manage integration plans, schedules, timelines, deliverables, and key milestones.
• Troubleshoot technical issues and escalate unresolved challenges to appropriate department leads.
• Deliver status reports to key stakeholders and senior management.

To be successful you need to have:

• 3–5 years of experience in client onboarding, project coordination, account management, or a similar role.
• Strong organizational and communication skills with the ability to manage multiple projects simultaneously.
• Technical aptitude and a proactive problem-solving mindset.
• Experience working with CRM systems such as Salesforce.
• Familiarity with regulated industries (e.g., iGaming, fintech) is a plus.
• Fluent in English; additional languages are an asse.

We offer in return:

•    The opportunity to write the history of a leading and growing multinational company  
•    Tailor-made training and ongoing development to help you enhance your skills in the field of online payments  
•    Multiple career progression opportunities in a dynamic in-house business  •    Environment where product expertise, professional and personal commitment are rewarded  
•    Competitive remuneration and social benefits package (25 days annual paid leave, 4 days paid volunteering time a year through our Paysafe Giving initiative, health insurance, sports card, team events, company discounts, variety of soft skills, business and technical training programs)  
•    Fun and collaborative working atmosphere  
•    Flexible working model - we encourage our employees to embrace our flexible working approach. You will be expected to work from home and spend an average of three days a week at our Sofia office as part of our hybrid work model 
  
Are you ready to take your career to the next level? Join our team that is inspired by a unified vision and propelled by passion. 
  
Send your CV in English. 
Only shortlisted candidates will be contacted for an interview. 

Wondering how our interview process looks like now? Learn more here: https://bit.ly/paysafeinterviews 

Equal Employment Opportunity 
Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment.  If you need any reasonable adjustments please let us know.  We will be happy to help and look forward to hearing from you.