CTI Product Owner

Paysafe (“Paysafe”) (NYSE: PSFE) (PSFE.WS) is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 20 years of online payment experience, an annualized transactional volume of over $130 billion in 2022, and approximately 3,300 employees located in 12+ countries, Paysafe connects businesses and consumers across 100 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments.

Further information is available at www.paysafe.com.

Paysafe seeks a CTI Product Owner to improve and extend our telephony solution for our customer service call centers and sales teams.

What you will do:

• Capture requirements in a structured way from stakeholders in Customer Service and Sales
• Design solutions based on our existing setup with AWS Connect for telephony and Salesforce for CRM and case management
• Create user stories in Jira and process flows to illustrate the proposed solution
• Work with the AWS, Salesforce and DevOps engineers who build the solution
• Oversee end-to-end solution delivery and guide user acceptance testing
• Prioritize work based on the value it adds for the business
• Help establish the development and deployment process for telephony solutions
• Work with business admins in the Service and Sales teams to provide day-to-day support on AWS Connect

To be successful you need to have::

• 2+ years of experience with AWS Connect or 5+ years of experience with a different contact center CTI solution like Vonage
• Strong communication skills to collaborate effectively with technical and non-technical stakeholders – verbally and in writing

The following would be ocnsidered an advantage:

• Experience as a product owner or business analyst
• Experience with Salesforce, AWS Lex, Lens and QuickSight
• Experience in customer service or sales
• Experience in the financial services industry

We offer in return:

• The opportunity to write the history of a leading and growing multinational company
• Tailor-made training and ongoing development to help you enhance your skills in the field of online payments
• Multiple career progression opportunities in a dynamic in-house business
• Environment where product expertise, professional and personal commitment are rewarded
• Competitive remuneration and social benefits package (25 days annual paid leave, health insurance, sports card, team events, company discounts, variety of soft skills, business and technical training programs) 
• Fun and collaborative working atmosphere
• Flexible working model - we encourage our employees to embrace our flexible working approach. You will be expected to work from home and spend an average of three days a week at our Sofia office as part of our hybrid work model.

With offices in USA, EU, and the UK, Paysafe offers individuals an opportunity to join a fast-moving global company with energy, passion and drive, committed to developing world-class online financial solutions.

We take pride in our employees and offer excellent remuneration and benefits, as well as a positive, rewarding and fun work environment.

Are you ready to take your career to the next level? Join our team that is inspired by a unified vision and propelled by passion.

Send your CV in English. 
Only shortlisted candidates will be contacted for an interview.

Wondering how our interview process looks like now? Learn more here: https://bit.ly/paysafeinterviews 

Equal Employment Opportunity

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment.  If you need any reasonable adjustments please let us know.  We will be happy to help and look forward to hearing from you.