Business Analyst CRM

About Paysafe

Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,300 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com.

As a Business Analyst, you’ll be improving and expanding the use of Salesforce and AWS Connect at Paysafe for our Risk Department. You’ll work collaboratively with our global CRM team and key stakeholders across the business. An ideal candidate is someone who enjoys being in a constant learning environment and is passionate about bridging the gap between business needs and technology solutions.

What you will do:

• Support the prioritization of our initiatives: Collect information from initiative stakeholders like cost saving and revenue and effort estimates from the development team and calculate KPIs.
• Report on the backlog of initiatives based on data in Jira.
• Capture requirements in a structured way from various stakeholders in North America and Europe.
• Write documentation and user stories, guided by the product managers.
• Analyze data in Excel and summarize insights in PowerPoint and Confluence.
• Work with business stakeholders in Customer Service, Sales and Risk, tool experts and developers to build a high-performance, flexible setup for our business.
• Learn and grow with our modern cloud tools: Salesforce for CRM and case management and AWS for telephony (Connect, Lens, Lex).

To be successful you need to have:

• 2+ years of experience in business or process analysis type roles. Sales, customer service or risk focused experience is a plus.
• Bachelor's degree or an equivalent combination of education, training, or work experience.
• You like to work with numbers and processes. You have experience in the finance or payments industry, or you are eager to learn about it.
• You have excellent communication skills, both verbally and in writing. You are comfortable speaking to business and IT professionals.
• You are comfortable working in a hybrid and multicultural environment.

We offer in return:

• The opportunity to write the history of a leading and growing multinational company
• Tailor-made training and ongoing development to help you enhance your skills in the field of online payments
• Multiple career progression opportunities in a dynamic in-house business
• Environment where product expertise, professional and personal commitment are rewarded
• Competitive remuneration and social benefits package (25 days annual paid leave, 4 days paid volunteering time a year through our Paysafe Giving initiative, health insurance, sports card, team events, company discounts, variety of soft skills, business and technical training programs)
• Fun and collaborative working atmosphere
• Flexible working model - we encourage our employees to embrace our flexible working approach. You will be expected to work from home and spend an average of three days a week at our Sofia office as part of our hybrid work model

Are you ready to take your career to the next level? Join our team that is inspired by a unified vision and propelled by passion.

Send your CV in English.

Only shortlisted candidates will be contacted for an interview.

Wondering how our interview process looks like now? Learn more here: https://bit.ly/paysafeinterviews

Equal Employment Opportunity

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment.  If you need any reasonable adjustments please let us know.  We will be happy to help and look forward to hearing from you.