Acquiring and Payment Processing Chargeback Specialist

Paysafe Limited (“Paysafe”) (NYSE: PSFE) (PSFE.WS) is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 25 years of online payment experience, an annualized transactional volume of $140 billion in 2023, and approximately 3,200 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments.

Further information is available at www.paysafe.com

What to Expect:

• Provide operational support on all aspects of Acquiring Chargebacks
• Apply knowledge of card scheme guidelines to defend chargebacks raised by issuing banks
• Prepare and submit accurate defense packages in line with the relevant PSP/Acquirer requirements
• Review fraud trends on card transactions and recommend changes to prevent future potential losses
• Ensure accurate records are maintained on the status of all incoming Chargebacks
• Investigate and highlight potential technical issues that could result in a loss of representing rights
• Liaise with internal teams to address and reduce bad debt caused by system issues and manual processing errors relating to the incoming Chargebacks
• Enhance automation of current processes through the acquisition of new technologies or improvements to current technologies
• Establish and maintain effective communication networks with key stakeholders, business partners and peers.

To be successful you need to have:

• Bachelor’s or master’s degree in finance or similar area would be an advantage
• Experience within the Financial Services or Card industry would be an advantage
• Imperative that the person is a Team player
• Fluent in English is a pre-requisite
• Proficient MS Office, particularly Excel
• Proactive attitude, self-motivation
• Analytical skills with attention to detail
• Demonstrates a strong sense of responsibility
• International mindset

Additional benefits:

• The opportunity to write the history of a leading and growing multinational company
• Tailor-made training and ongoing development to help you enhance your skills in the field of online payments
• Multiple career progression opportunities in a dynamic in-house business
• Environment where product expertise, professional and personal commitment are rewarded
• Competitive remuneration and social benefits package (25 days annual paid leave, health insurance, sports card,  team events, company discounts, variety of soft skills, business and technical training programs)
• Fun and collaborative working atmosphere
• Flexible working model - we encourage our employees to embrace our flexible working approach. You will be expected to work from home and spend an average of three days a week at our Sofia office as part of our hybrid work model

Are you ready to take your career to the next level? Join our team that is inspired by a unified vision and propelled by passion.

Send your CV in English.

Only shortlisted candidates will be contacted for an interview.

Wondering how our interview process looks like now? Learn more here: https://bit.ly/paysafeinterviews

Equal Employment Opportunity

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment.  If you need any reasonable adjustments please let us know.  We will be happy to help and look forward to hearing from you.