Senior Product Manager, CRM

Date: 2 Sep 2023

Location: Jacksonville, FL, US, 32256

Company: Paysafe

About Paysafe

Paysafe (NYSE: PSFE) (PSFE.WS) is a leading specialized payments platform. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 20 years of online payment experience, an annualized transactional volume of over $130 billion in 2022, and approximately 3,300 employees located in 12+ countries, Paysafe connects businesses and consumers across 100 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at


Are you ready to make an impact? Join our team that is inspired by a unified vision and propelled by passion.


Position Summary:

The Senior Product Manager, CRM is responsible for providing solutions and driving how Paysafe uses Salesforce for Marketing, Sales, and operational B2B processes. You will work with stakeholders to evaluate existing Salesforce capabilities and identify initiatives to add new capabilities and improve their processes and experience. You will inform the overall roadmap through defining, assessing, and evolving the priorities to drive adoption, team member and stakeholder satisfaction, and efficiency, seeing these solutions through to their completion.



  • Work with business partners, User Experience, Product Owners, and Technology to identify user and business needs and design, manage, and monitor product initiatives through clear product KPIs.
  • Define the value proposition of new product initiatives with the stakeholders to effectively prioritize initiatives.
  • Work with stakeholders and users to define initiatives, minimum viable products, and create lean business cases to obtain approval and funding.
  • Develop and communicate product vision and roadmap.
  • Collaborate with technology leads and architects to assess feasibility and effort of initiatives.
  • Collaborate with the other CRM product managers in creation and prioritization of product backlog, backlog refinement, and participate in other agile ceremonies.
  • Serve as the CRM subject matter expert, helping partners identify opportunities for improvements, analyze complaints and issues, and identify solutions.
  • Identify short-term and long-term issues that must be addressed; recommend options and courses of action.


Skills and Qualifications:

  • Bachelor's Degree in a related field of study.
  • 5-7+ years Product Management experience (banking or financial services experience preferred).
  • Proficient knowledge of a CRM or similar software platform (Salesforce preferred).
  • Strong understanding of user experience and how to use personas and journeys to inform the product backlog.
  • Experience working with agile development teams and processes, supported by JIRA, Confluence, or similar systems.
  • Ability to communicate results to management and in a fast-paced environment.
  • Ability to develop, lead and manage large, complex initiatives.
  • Ability to motivate or influence senior level team members.
  • Product Management or Product Owner certifications preferred, not essential.  

Flexible Working and Location:

In recognition of supporting employee flexibility, Paysafe has adopted a flexible workplace approach; whereas employees may have the option to work either from their home or in the office. Some employees may have business requirements to be in the office a specific number of days and/or specific days of the week, as determined by line managers; therefore, employees need to live within a commutable distance to their assigned office. This position’s assigned office will be located in our Jacksonville, FL office.


Life at Paysafe

Our culture values humility, high trust & autonomy, a desire for excellence and meeting commitments, strong team cohesion, a sense of urgency, a desire to learn, pragmatically pushing boundaries, and accomplishing goals that have a direct business impact.  We encourage you to apply even if your experience does not exactly align as we value diverse thoughts, experience, and backgrounds.

Equal Employment Opportunity
Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment.  If you need any reasonable adjustments, please let us know.  We will be happy to help and look forward to hearing from you.

Nearest Major Market: Jacksonville