Senior Compliance Expert, Audits and Questionnaires

Paysafe is a global payments platform powering the experience economy, with a strong focus on the iGaming, video gaming, e-commerce, retail, travel and hospitality sectors. With 30 years of expertise in payment technology, Paysafe helps businesses and consumers lift every experience through seamless, secure payment solutions, including card payments, digital wallets such as Skrill, eCash solutions like PaysafeCard, and a suite of local payment methods. With approximately 2,900 employees across 12 countries and annualized transactional volume of $167 billion in 2025, Paysafe connects people and businesses worldwide through innovative digital payment experiences. 

We are looking for Senior Compliance Expert, Questionnaires and Audits, who will be responsible for leading and coordinating external AML/BSA/CFT compliance questionnaires and audits across multiple jurisdictions. This role will act as a key liaison between external auditors, senior management, and internal teams, ensuring questionnaires and audit readiness, timely responses and effective coordination and execution of questionnaires and audit activities to maintain compliance and meet regulatory expectations, where applicable.

What to expect:

1. Audit management

• Lead, manage and coordinate end-to-end external AML/CFT/BSA compliance audits across relevant Paysafe entities, by acting as a point of contact for external auditors and internal teams during audit lifecycle
• Work closely with Senior Management Team (SMT) and cross-functional teams (Risk, BI/Data Analysts, Legal, Operations, etc.) to ensure audit readiness and alignment
• Oversee, review and coordinate timely submission of required data and documentation to auditors
• Organize, lead and facilitate audit walkthroughs and meetings
• Ensure clear communication of requirements, expectations, timelines to internal teams
• Support the development of action remediation plans, including tracking and ensuring that actions are well-documented, assigned and completed on time
• Prepare presentations and summaries related to compliance audit activities (status, outcomes, remediation progress) for senior stakeholders
• Support the continuous improvement of audit processes by proposing enhancements, and contributing to the implementation of standardized approaches and controls
• Perform ad hoc tasks and responsibilities assigned by the Director, as needed, and participate in broader Compliance team activities

2. Questionnaires support

• Review and completion of Compliance/KYC/KYB/Due Diligence/AML questionnaires, requests, queries from existing and new potential counterparties (banks, card scheme providers, payment services providers, etc.), ensuring all requests are duly and timely addressed, prepared and appropriately followed up
• Act as the central point of contact and coordinator for all relevant Paysafe departments and external counterparties, leading cross‑functional collaboration to receive, review, and prepare Compliance, KYC, KYB, Due Diligence, and AML questionnaires and related requests, and to gather, validate, and consolidate the required information and documentation for new and existing partners
• Contribute to continuous improvement of questionnaire and compliance request management processes, including standardisation, documentation quality, and efficiency

To be successful you need to have:

Qualifications and experience:

• Minimum 3 years of experience in AML/CFT/Financial Crime compliance, or related fields functions
• Strong understanding of AML/CFT frameworks, compliance methodologies, processes
• Experience in coordinating or supporting compliance audits, including interaction with auditors and multi-team environments.

Skills and competencies:

• Fluency in English, both written and verbal
• Excellent communication, stakeholder management and presentation skills
• Strong organizational, planning and time-management capabilities
• High attention to detail, accuracy and quality documentation
• Ability to work independently, manage competing priorities and meet strict deadlines
• Proficiency in MS Office (Excel, Word, PowerPoint); experience with JIRA, ServiceNow and SalesForce is an advantage.

We offer in return:

• The opportunity to write the history of a leading and growing multinational company
• Tailor-made training and ongoing development to help you enhance your skills in the field of online payments
• Multiple career progression opportunities in a dynamic in-house business
• Environment where product expertise, professional and personal commitment are rewarded
• Competitive remuneration and social benefits package (25 days annual paid leave, 4 days paid volunteering time a year through our Paysafe Giving initiative, health insurance, sports card, team events, company discounts, variety of soft skills, business and technical training programs)
• Fun and collaborative working atmosphere
• Flexible working model - we encourage our employees to embrace our flexible working approach. You will be expected to work from home and spend an average of three days a week at our Sofia office as part of our hybrid work model

Are you ready to take your career to the next level? Join our team that is inspired by a unified vision and propelled by passion.

Send your CV in English.

Only shortlisted candidates will be contacted for an interview.

Wondering how our interview process looks like now? Learn more here: https://bit.ly/paysafeinterviews

Equal Employment Opportunity

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment.  If you need any reasonable adjustments please let us know.  We will be happy to help and look forward to hearing from you.