Partner Support Representative

Date: 08-Sep-2022

Location: FL, US

Company: Paysafe

About Paysafe Limited

Paysafe Limited (“Paysafe”) (NYSE: PSFE) (PSFE.WS) is a leading specialized payments platform. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 20 years of online payment experience, an annualized transactional volume of over US $120 billion in 2021, and approximately 3,500 employees located in 10+ countries, Paysafe connects businesses and consumers across 100 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com
 

Paysafe is widely recognized as a leading global provider of payments solutions for businesses and consumers. Experienced and trusted as both a partner and solutions provider, Paysafe is well positioned to capitalize on the wave of new technologies entering the payments space and focused on accelerated growth.

 

Are you ready to make an impact? Join our team that is inspired by a unified vision and propelled by passion.

 

To help us fuel accelerated growth, we are seeking an experienced Partner Support Representative.

 

Position Summary:

The main function of a Partner Support Representative is to service agent accounts (inbound call queue & tickets). Primary objective is to exceed client expectations while resolving their issues pertaining to their merchant portfolio. This role is complementary to our sales efforts and has direct impact on future revenue. Position must create and retain agent loyalty by providing a differentiated experience through rapport and industry expertise. Additional responsibilities may be assigned by the manager. This role is located in Jacksonville, Florida and is a hybrid work from home opportunity.

 

Your responsibilities would include:

  • Provide consistent, timely, & accurate information to our agents within a CRM tool
  • Answer questions regarding card processing industry and products.
  • Adhere to company and department’s attendance and punctuality policy and procedure.
  • Respond/resolve to complaints & conflicts
  • Handle operational details
  • Explain policies and procedures
  • Research Merchant accounts on Agent’s behalf
  • Work as liaison for our Agents with internal departments
  • Interact with all necessary departments support our agents and build lasting relationships
  • Multi back-end system responsibilities as required for support and SME opportunities

 

Key competencies to have:

  • Extremely organized and detail oriented.
  • Excel in a fast-paced environment and ability to meet deadlines.
  • Able to handle multiple tasks simultaneously.
  • Dependable with strong follow through skills.
  • Ability to handle difficult phone calls and remain calm and courteous under pressure.
  • Ability to navigate and evaluate situations with both the company and the agents’ best interests in mind.
  • Ability to prioritize effectively in order to satisfy the needs of the customer, both internal and external, as well as management.
  • Excellent judgment and decision-making skills.
  • Excellent written and verbal communication skills.
  • Good data entry and keyboard skills.
  • Knowledge of Agent/ISO business models.
  • Ability to “own” issues & see them through resolution.
  • Sense of “urgency” in actions & responsiveness to clients.
  • Support & service “mind set” always.
  • Be a good “corporate citizen”.

 

Education and experience to have:

  • High School Diploma or equivalent
  • Spanish Fluency required
  • 1 Year Bankcard experience; preferably in a customer service role
  • Merchant acquisition/processing experience, preferred
  • Customer service/relationship building experience


Our culture values humility, high trust & autonomy, a desire for excellence and meeting commitments, strong team cohesion, a sense of urgency, a desire to learn, pragmatically pushing boundaries, and accomplishing goals that have a direct business impact.  We encourage you to apply even if your experience does not exactly align as we value diverse thoughts, experience, and backgrounds.


Equal Employment Opportunity
Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment.  If you need any reasonable adjustments, please let us know.  We will be happy to help and look forward to hearing from you.