Service Specialist

Date: 16-Jun-2022

Location: Minden, NV, US, 89423

Company: Paysafe

About Paysafe Limited:

Paysafe Limited (“Paysafe”) (NYSE: PSFE) (PSFE.WS) is a leading specialised payments platform. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 20 years of online payment experience, an annualised transactional volume of over US $120 billion in 2021, and approximately 3,500 employees located in 10+ countries, Paysafe connects businesses and consumers across 100 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com.

 

 

Are you ready to make an impact? Join our team that is inspired by a unified vision and propelled by passion.
 

Paysafe is widely recognized as a leading global provider of payments solutions for businesses and consumers. Experienced and trusted as both a partner and solutions provider, Paysafe is well positioned to capitalize on the wave of new technologies entering the payments space and focused on accelerated growth. 

 

To help us fuel accelerated growth, we are looking for an experienced Service Specialist.

Overview

The Service Specialist is responsible for answering merchant inquiries in a high-volume, fast paced call center environment. They are required to exceed merchant expectations and maintain an excellent image for the company. By leveraging probing questions and effective listening skills, the Service specialist will provide superior customer service via phone, e-mail, and our ticketing system. This position is required to handle all forms of telephone etiquette such as: call transfers, message taking, call backs, holds, interruptions, and unintentional disconnects. This position is also a high paced ticket handling environment. Tickets should be categorized, assigned, completed, or responded to within a 24hr window from when first received.  The position will display the highest degree of professionalism and courtesy when speaking with and supporting all customers.


Responsibilities

  • Answer inbound customer calls and tickets, professionally

  • Provide prompt and accurate information

  • Educate customer regarding various company products/services

  • Helps resolve customer complaints, ensuring that problems can be resolved in a timely manner

  • Following up with customers' issues as necessary

  • Completing incoming account changes within the time guidelines of project or task as needed

  • Record keeping of merchant account, updating notes in internal systems consistently

  • Fully Servicing each caller regardless of issue

  • Additional Responsibilities as assigned

 

Qualifications

  • Industry experience preferred

  • Experience working for a financial services company is a significant asset

  • Work as a dedicated employee

  • Organized, able to work autonomously, solutions-oriented, decision-maker, and excellent verbal/written communication skills

  • Elevated level of initiative and motivation

  • Strong written and verbal communication skills

  • Strong time management skills

  • A scene of urgency


Tools

  • Knowledge of the Payment Card Industry a plus

  • Customer service/call center experience

  • Understanding of Microsoft office suite

  • Understanding of Credit card processing hardware

 

Our culture values humility, high trust & autonomy, a desire for excellence and meeting commitments, strong team cohesion, a sense of urgency, a desire to learn, pragmatically pushing boundaries, and accomplishing goals that have a direct business impact.  We encourage you to apply even if your experience does not exactly align as we value diverse thoughts, experience, and backgrounds.

 

Equal Employment Opportunity

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments, please let us know. We will be happy to help and look forward to hearing from you.


Nearest Major Market: Reno
Nearest Secondary Market: Tahoe