VP, GRC for IT, InfoSec and Operations

Date: 07-Dec-2022

Location: London, GB, E14 5LQ

Company: Paysafe

Paysafe Limited (“Paysafe”) (NYSE: PSFE) (PSFE.WS) is a leading specialised payments platform. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 20 years of online payment experience, an annualised transactional volume of over US $120 billion in 2021, and approximately 3,500 employees located in 10+ countries, Paysafe connects businesses and consumers across 100 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com.


Position: VP – IT, Information Security and Operations GRC

Reporting to: Chief Information Security Officer


The Vice President for IT, Information Security and Operations Governance Risk and Compliance (GRC) is an important member of Paysafe Groups’ Information Security function and has responsibility for supporting the Technology and Operations strategy as well as delivering the global governance and compliance programme. These directly contribute towards a resilient and mature payment services environment.


The role is part of the Chief Information Security Officer’s management team, and the role will be working closely with senior members from IT, Information Security, Operations and Data Management.  The team works closely with 2nd and 3rd Line functions to ensure governance best practices are aligned with Paysafe’s business objectives and priorities. The position will manage a structured team of dedicated and experienced GRC subject matter resources.


The role will be responsible for the continued maturity of the internal governance processes, risk and controls management framework and maintaining compliance with industry and regulatory standards, complimenting Paysafe’s business objectives and priorities. This will often involve working in a fast paced, regularly changing and demanding but exciting environment.



  • Instilling GRC as part of management’s decision-making process and consideration when delivering products and services to internal and external stakeholders.
  • Ensuring audit, risk and governance requirements enable business objectives and delivery framework.
  • Oversight of Risk and Controls Framework Function, whose deliverables include the following:
  • Regular review, update and communication of Risk Framework and Strategy.
  • Alignment of group governance focus (including Group Operational Risk, Privacy, Compliance and Internal Audit) to risk reporting.
  • Ensuring Risk Assessment programme supports emerging and thematic concerns.
  • Baselining Risk Profiles and forward-looking evaluations to feed into management reports relating to operational concerns and challenges.
  • Continuous review of risk indicator performance against risk appetite and annual targets.
  • Oversight of Audit and Assurance Management Function, whose deliverables include the following:
  • Coordination of key certifications / assurance programmes, including PCI-DSS, SOC and ISO27001.
  • Supporting Group SOX and Internal Audit stakeholders through holistic engagement in audit programmes – reviewing scope, approach and providing challenging review of findings.
  • Establishing an aligned audit and assurance management framework that links internal and external audit programmes to identify opportunities for efficiency.
  • Driving ownership and accountability at the SMT level to maintain a control environment aligned with best practice requirements.
  • Oversight of Compliance Function, whose deliverables include the following:
  • Coordination and maintenance of policy documentation, including review and publishing.
  • Managing the content, delivery and reporting of training and awareness activities.
  • Supporting governance of merger and integration activities and new product developments/modifications.
  • Contributing to review of of 3rd Party and Vendor Due Diligence.
  • Responding to regulatory assessments and supporting similar information requests.
  • Coordination of incoming merchant and business partner requests for Information.
  • Consultation and review of contracts between business partners and Paysafe.
  • Explore and grow appetite for greater expertise, focus and responsibility for accomplishment and thought leadership within GRC.
  • Ensure clear objectives for members of the team, with guided methodologies and outcomes.
  • Continuous review and identification of skill and development needs, with the aim of improving quality and depth of experience within the team.


Skills and Experience:


  • 15 years of relevant security experience and at least 7 years of people management experience.
  • Significant experience in working within Financial Services industry, preferably within payment services.
  • Well versed with both Operational and Technology Governance, Risk and Assurance Management.
  • Comfortable engaging in matters relating to Cyber Defence, IT Infrastructure, System Development and Change Management both in cloud (Azure, AWS) and on-premises environments.
  • Expert understanding of information security governance frameworks and methodologies (i.e., PCI, ISO 27001, NIST and COBIT).
  • Expert understanding of international standards and regulations in relation to Financial and Banking Services (i.e. CBI, FCA, SEC) and Payment regulations (i.e. PSD2).
  • Excellent written and verbal communication skills, interpersonal and collaborative skills, and ability to communicate security and risk-related concepts to technical and nontechnical audiences (including Board and Management Committee presentations).
  • Ability to lead and motivate multinational, cross-functional, interdisciplinary teams to achieve BAU demands and goals.
  • A critical thinker, with strong problem-solving skills to balance strategic and day-to-day operational demands. and detail-oriented
  • Strong leadership and team building skills, coupled with excellent organisational and motivational abilities
  • High level of personal integrity, as well as the ability to professionally handle confidential matters whilst showing an appropriate level of judgment and maturity




  • Bachelor’s degree in Information Systems (IS), Information Technology or a related area.
  • Recognized and active certification such as CISSP, CISA, CISM, CRISC or similar.



Equal Employment Opportunity


Paysafe is an equal opportunity employer. We value diversity and are committed to providing a work environment of mutual respect to everyone without regard to race, color, religion, national origin, age, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances