Transformation Manager

About Paysafe

Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,000 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com.

 It starts here. Have a global impact on the world of payments.

Summary

Paysafe is seeking a Transformation Manager to join our team. Reporting directly to the Chief Transformation Officer, the Transformation Manager will lead and support strategic initiatives that drive organizational efficiency, innovation, and growth. This role combines transformation leadership (70%) with M&A integration management (30%), ensuring seamless execution of integration activities while advancing the company’s transformation agenda.

What Paysafe stands for:

• Being open and honest.
• Keeping focused.
• Operating with Courage.
• Pioneering the future.

Our values and culture are driven by Equality, Development, Social Responsibility and Wellbeing. If you want to find out more about life at Paysafe, check out our careers page here. 

How we work:

We follow a hybrid working model, spending an average of three days per week at our office location. The office is located in Gresham Street next to St Paul’s cathedral with easy access and transport links via St Paul’s, Bank, Cannon Street, City Thameslink, Liverpool Street, Farringdon, Mansion House.

Responsibilities

Transformation (70%)

• Strategic Alignment: Support senior leaders in defining and documenting objectives and key results (OKRs) aligned with Group strategy, ensuring end-to-end alignment across business units.
• Data-Driven Analysis: Collaborate with stakeholders to capture data on friction points, perform root-cause analysis, and develop hypotheses and solutions to address inefficiencies.
• Performance Tracking: Establish and monitor KPIs for transformation initiatives, ensuring measurable progress and impact.
• Change Management: Facilitate adoption of transformation initiatives through effective communication, stakeholder engagement, and risk mitigation.
• Reporting: Provide regular updates on transformation progress to senior leadership, including recommendations for adjustments based on performance metrics.
• Cross-Functional Coordination: Work closely with functional leads to track integration milestones and ensure alignment with overall transformation objectives.

M&A Integration (30%)

• Integration Planning: Lead or support the acquisition integration office to ensure disciplined execution of integration activities.
• Process Harmonization: Implement consistent and aligned processes across acquired businesses, ensuring operational synergies.
• Risk Management: Identify integration risks and opportunities, propose mitigations, and escalate issues as needed.

Qualifications

• Strong analytical and problem-solving skills with a data-driven mindset.
• Experience with analytics platforms such as Power BI, Tableau or SQL would be highly beneficial
• Expertise in transformation methodologies and change management.
• Experience of working with Agile/Scrum methodologies would be advantageous
• Ability to manage complex projects and coordinate cross-functional and matrix teams.
• Excellent communication and stakeholder management skills.
• Experience in M&A integration processes and operational alignment.

A snippet of what you’ll get in return:

• Make your day work for you with our flexible working hours.
• You decide what your holiday looks like with the option to buy or sell your holiday and carry over up to 5 days into the next year.
• Enjoy social events on our roof top terrace with views onto St Pauls Cathedral.
• Our fully equipped facilities include showers, hairdryers and straighteners and fresh towels.
• Start your day with a free breakfast, fresh fruit and snacks.
• Take a breather in our dedicated wellbeing room.
• Spend time with those important to you with our enhanced paid family policies.
• Test our products Skrill and Neteller. Upon joining we will award you £50 into each wallet.
• Enjoy our discounts on memberships via vitality including, gyms, leisure centres, yoga/Pilates across the country.
• Need a new Laptop or TV? We offer support purchasing Apple and LG products via Stormfront technology.
• Join our six employee-led equality communities and help foster a workplace that celebrates diversity and create opportunities to collaborate and learn.
• Give back to the community with four paid charity days.
• Kickstart your weekend early with our summer hours during the months of June, July and August with a 3pm finish every Friday.
• Let’s not forget, we also offer: Private health insurance (pre-existing conditions are included) & dental insurance, income protection, life assurance and more.

What to expect next:  

1. Phone screen with Talent Acquisition
2. Video interview with the Hiring Manager.
3. In-person interview
4. Final HR interview with Talent Acquisition

If you’re successful joining the team, you’ll be meeting our CEO in person during our new joiners breakfast in London – a great opportunity to network with your peers.

Equal Employment Opportunity

Paysafe is an equal opportunity employer. We value diversity and are committed to providing a work environment of mutual respect to everyone without regard to race, color, religion, national origin, age, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.