Senior Manager, Merchant Risk Strategy

About Paysafe

Paysafe is a global payments platform powering the experience economy, with a strong focus on the iGaming, video gaming, e-commerce, retail, travel and hospitality sectors. With 30 years of expertise in payment technology, Paysafe helps businesses and consumers lift every experience through seamless, secure payment solutions, including card payments, digital wallets such as Skrill, eCash solutions like PaysafeCard, and a suite of local payment methods. With approximately 2,900 employees across 12 countries and annualized transactional volume of $167 billion in 2025, Paysafe connects people and businesses worldwide through innovative digital payment experiences. 

 It starts here. Have a global impact on the world of payments.

Senior Manager, Merchant Risk Strategy

Build and optimise decision strategies that protect and scale a global payments platform 

 As Senior Manager, Merchant Risk Strategy at Paysafe, you will own how merchant risk decisions are designed, executed and optimised across one of the world’s largest payments ecosystems. 

 This is a hands-on strategy and decisioning role, focused on delivering measurable impact through decision optimisation, experimentation and commercial trade-offs. 

 This is not a policy, governance or operational risk role. 

You will lead a team of Risk Strategists responsible for solving complex, data-driven risk problems at scale — from onboarding and underwriting through to portfolio lifecycle management — ensuring strategies are embedded in live decisioning systems and delivering real outcomes. 

What Paysafe stands for:

• Being open and honest.
• Keeping focused.
• Operating with Courage.
• Pioneering the future.

Our values and culture are driven by Equality, Development, Social Responsibility and Wellbeing. If you want to find out more about life at Paysafe, check out our careers page here. 

How we work:

We follow a hybrid working model, spending an average of three days per week at our office location. This role can be based from our London or Dublin hub. The London office is located in Gresham Street next to St Paul’s cathedral with easy access and transport links via St Paul’s, Bank, Cannon Street, City Thameslink, Liverpool Street, Farringdon, Mansion House. The Dublin office is located at 15 Georges Quay, in the heart of Dublin.

The impact you will have:

Lead Merchant Risk Decisioning Strategy 

• Own and optimise merchant risk decision strategies across onboarding, underwriting and lifecycle management 
• Design segmentation strategies, automation thresholds, probation and graduation models 
• Drive data-led decisions balancing risk, revenue and customer experience 

Analytical Leadership & Measurement 

• Define success metrics tied to loss reduction, approvals and automation 
• Run experiments, monitoring frameworks and post-implementation reviews 
• Translate insight into live decision changes 

Own Execution in Decisioning Platforms 

• Own implementation of strategies in rules, workflows and models 
• Partner with Product and Engineering to embed strategies 
• Take ownership of performance and iteration 

Lead & Develop a Team 

• Coach and develop Risk Strategists 
• Set high standards for analytical rigour and storytelling 
• Ensure outputs are actionable and commercially grounded 

Cross-functional Influence 

• Represent risk in trade-off discussions between risk, revenue and CX 
• Work with Product, Engineering, Operations and Compliance

What Success looks like:

• Reduce losses and chargebacks while improving approvals 
• Increase onboarding automation (~80%) 
• Deliver measurable improvements through experimentation 
• Drive commercially sound decisions across the lifecycle 

What we’re looking for:

• 8–10+ years in payments risk, fraud or analytics.
• Strong analytical background with experience designing and measuring the impact of risk decision strategies.
• Proven people leader with experience coaching high‑performing analytical or strategy teams.
• Comfortable working with imperfect data, ambiguity and complex trade‑offs.
• Exceptional ability to translate analysis into clear narratives for senior, non‑technical audiences.
• Deep familiarity with payments ecosystems, merchant fraud risks and control design.
• Experience operating in regulated environments (PCI, PSD2, GDPR, schemes, sponsor banks).

A snippet of what you’ll get in return:

• Make your day work for you with our flexible working hours.
• You decide what your holiday looks like with the option to buy or sell your holiday and carry over up to 5 days into the next year.
• Enjoy social events on our roof top terrace with views onto St Pauls Cathedral.
• Our fully equipped facilities include showers, hairdryers and straighteners and fresh towels.
• Start your day with a free breakfast, fresh fruit and snacks.
• Take a breather in our dedicated wellbeing room.
• Spend time with those important to you with our enhanced paid family policies.
• Test our products Skrill and Neteller. Upon joining we will award you £50 into each wallet.
• Enjoy our discounts on memberships via vitality including, gyms, leisure centres, yoga/Pilates across the country.
• Need a new Laptop or TV? We offer support purchasing Apple and LG products via Stormfront technology.
• Join our six employee-led equality communities and help foster a workplace that celebrates diversity and create opportunities to collaborate and learn.
• Give back to the community with four paid charity days.
• Kickstart your weekend early with our summer hours during the months of June, July and August with a 3pm finish every Friday.
• Let’s not forget, we also offer: Private health insurance (pre-existing conditions are included) & dental insurance, income protection, life assurance and more.

What to expect next: 

1. Phone screen with Talent Acquisition
2. Video interview with the Hiring Manager.
3. In-person interview
4. Final HR interview with Talent Acquisition

If you’re successful joining the team, you’ll be meeting our CEO in person during our new joiners breakfast in London (please note you have to be based from the London office to be eligible) – a great opportunity to network with your peers.

Equal Employment Opportunity

Paysafe is an equal opportunity employer. We value diversity and are committed to providing a work environment of mutual respect to everyone without regard to race, color, religion, national origin, age, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.