Senior Director UX Design & Research

Paysafe (“Paysafe”) (NYSE: PSFE) (PSFE.WS) is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 20 years of online payment experience, an annualized transactional volume of over $130 billion in 2022, and approximately 3,300 employees located in 12+ countries, Paysafe connects businesses and consumers across 100 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com.

Our preference is for the job holder to be based in London so that they can follow our preferred hybrid working model of working remotely while also being able to work an average of three days per week from our office in central London.

The multinational UX/UI Team at Paysafe is on a mission to redefine the user experience in the payments sector. We work closely with product, insights, risk, and marketing teams to set industry-leading standards for user-centric design. Collaborating seamlessly, we envision new features, craft the information architecture, develop a scalable user interface, define an exquisite tone of voice, and rigorously test each stage of product development. Our primary focus is on elevating the web and mobile applications for our digital wallets.

We are seeking a passionate and experienced Senior Director of UX/UI to lead our dynamic team in crafting cohesive, meticulously designed, and thoroughly user-tested experiences. They will gather requirements from various departments, collaborate closely with the product team, and lead compelling presentations to stakeholders. In addition, they will play a pivotal role in driving user-centred practices within the organization and champion the continuous improvement of our design system.

Key Responsibilities

• Foster and cultivate a culture of customer-centricity across the entire organization, actively enhancing the ability to understand and empathize with user needs through various communication channels.
• Drive and articulate a compelling, long-term vision for the entire product experience, spanning both B2B and B2C segments, as an integral member of the product leadership team.
• Enhance and steer the product development process to ensure the organization consistently crafts solutions that prioritize the user and result in tangible business impact.
• Effectively manage the diverse needs of key stakeholders across the business, ensuring that the team's capacity is allocated strategically to not only meet but exceed expectations.
• Play a pivotal role in streamlining and optimizing all UX workflows and processes by holding the responsibility for all design operations within the organization. Identify bottlenecks, streamline processes, and ensure that the design team can work effectively and collaboratively to meet set goals and deadlines.
• Drive innovation and ideation within the organization by facilitating brainstorming sessions, design thinking workshops, and other collaborative activities that stimulate creativity and result in practical innovations. Leverage qualitative and quantitative data, user insights, and industry trends to drive high-impact strategic decisions and inspire a forward-thinking mindset across the organization.
• Lead the product community by championing recognized and established design principles, toolsets, and techniques. Continuously elevate the standards for the aesthetics and usability of the products and user experiences.
• Lead the development and maintenance of the Design System to ensure consistency, scalability, and efficiency across all products and platforms.
• Establish and maintain a structured framework and methodology for evaluating, refining, and supporting the growth and objectives of the UX team. Dedicate significant effort to lay the foundations for personal and team development, including defining milestones, goals, and structured growth opportunities. Manage the hiring processes.

Skill set

• A deep understanding of the customer and the role of UX and design in driving business impact.
• Ability to make sense of deeply complex problems and cut through to simple solutions.
• Exemplary proficiency in utilizing a wide range of design and UX tools.
• Capability to harness insights from qualitive and quantitative data to drive high-impact strategic decisions.
• Ability to quickly assess and rethink designs of a product set, involving improvements to information architecture or interaction patterns.
• Ability to account for stakeholder concerns in advance and engender trust.
• Ability to handle multiple initiatives simultaneously and provide guidance and support.
• Excellence in facilitating brainstorming sessions, design thinking workshops, and other collaborative activities.
• Deep understanding of how people interact with technology and ability to guide/teach others in interaction design best practices.
• Exceptional management and leadership skills, able to coach and motivate others to create their best work.
• An expert at understanding everyone's motivations and drives and adapting communication and priorities to fit them.

Requirements

• Demonstrated ability to lead and inspire cross-functional UX teams with a strong focus on user-cantered design. Ability to challenge the status-quo and turn the needle.
• 10+ years of extensive UX/UI experience in web and mobile design, with a strong portfolio showcasing case studies to product creation.
• 7+ years of people management – hiring, developing, and leading teams.
• Record for driving best practices for user interface design, information architecture, and interaction design.
• Demonstrated effectiveness in working across organizational boundaries to influence and deliver results.
• Proven expertise in delivering strategic and tactical recommendations based on quantitative/qualitative data and established best practices.
• Demonstrated ability to lead design operations to drive UX and product roadmaps, project planning, and resource prioritization.
• Knowledge of the latest design concepts, emerging technologies, and key developments in the user experience field. Practical knowledge of user centered design is a must.
• Demonstrated ability to set a UX strategy forward.
• Experience with the creation and development of Design Systems.
• Excellent written and verbal communication skills in addition to using wireframes, mock-ups, and prototypes to communicate a UX perspective.
• Experience in the payment industry is a plus.

Equal Employment Opportunity

Paysafe is an equal opportunity employer. We value diversity and are committed to providing a work environment of mutual respect to everyone without regard to race, color, religion, national origin, age, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.