Senior Director, Marketing Center of Excellence

Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,300 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com. 

It starts here. Have a global impact on the world of payments.

We’re looking for a strategic and execution-focused leader to build and lead our Center of Excellence function. The COE Leader will be responsible for centralizing core marketing capabilities, establishing consistent best practices, and scaling delivery across regions and business lines. This leader will transform the team into an internal agency-style model, driving both innovation and operational rigor to support the entire global marketing organization.

What Paysafe stands for:

• Being open and honest.
• Keeping focused.
• Operating with Courage.
• Pioneering the future.

Our values and culture are driven by Equality, Development, Social Responsibility and Wellbeing. If you want to find out more about life at Paysafe, check out our careers page here. 

How we work:

We follow a hybrid working model, spending an average of three days per week at our office location. The office is located in Gresham Street next to St Paul’s cathedral with easy access and transport links via St Paul’s, Bank, Cannon Street, City Thameslink, Liverpool Street, Farringdon, Mansion House.

The impact you will have:

• Build and lead the Marketing Center of Excellence, bringing together digital, social, web, and CRM teams into a unified operating model
• Establish clear frameworks, workflows, and SLAs to support campaign execution and cross-functional marketing initiatives
• Operate as a shared service partner to campaign, brand, and operations team—ensuring effective prioritization, speed, and delivery
• Define and implement performance metrics across CoE functions to measure impact and drive continuous improvement
• Develop and enforce global standards for content publishing, paid media execution, CRM programs, web optimization, and digital governance
• Manage agency and platform partnerships to ensure efficient and cost-effective execution
• Partner closely with analytics, brand, product marketing, and sales to ensure cohesion across the full go-to-market lifecycle
• Foster a culture of excellence, innovation, and accountability within the team, supporting skills development and career growth
• Lead change management and internal communications to drive adoption and engagement across the business

What we’re looking for:

• 15+ years of experience in marketing operations, digital marketing, or marketing leadership roles
• Proven track record of building scalable marketing infrastructure or leading a Center of Excellence, agency, or shared services function
• Deep knowledge of digital platforms, CRM systems (e.g., Salesforce, Oracle), CMS tools, paid media channels, and performance marketing tactics
• Experience leading cross-functional teams with diverse capabilities (creative, technical, operational)
• Strong organizational and leadership skills with an ability to drive clarity and accountability
• Exceptional communicator with executive presence and stakeholder management experience
• Ability to thrive in a global, matrixed environment

Desirable Attributes

• Experience in fintech, payments, or regulated industries
• Familiarity with agile marketing principles or scaled operations models (e.g., pod structures, sprint-based workflows)
• Hands-on experience managing marketing tech stacks, including analytics and automation platforms
• Experience managing budgets and vendor contracts at scale
• Passion for developing high-performing teams and building a strong internal culture

A snippet of what you’ll get in return:

• Make your day work for you with our flexible working hours.
• You decide what your holiday looks like with the option to buy or sell your holiday and carry over up to 5 days into the next year.
• Enjoy social events on our roof top terrace with views onto St Pauls Cathedral.
• Our fully equipped facilities include showers, hairdryers and straighteners and fresh towels.
• Start your day with a free breakfast, fresh fruit and snacks.
• Take a breather in our dedicated wellbeing room.
• Spend time with those important to you with our enhanced paid family policies.
• Test our products Skrill and Neteller. Upon joining we will award you £50 into each wallet.
• Enjoy our discounts on memberships via vitality including, gyms, leisure centres, yoga/Pilates across the country.
• Need a new Laptop or TV? We offer support purchasing Apple and LG products via Stormfront technology.
• Join our six employee-led equality communities and help foster a workplace that celebrates diversity and create opportunities to collaborate and learn.
• Give back to the community with four paid charity days.
• Kickstart your weekend early with our summer hours during the months of June, July and August with a 3pm finish every Friday.
• Let’s not forget, we also offer: Private health insurance (pre-existing conditions are included) & dental insurance, income protection, life assurance and more.

What to expect next:

1. Phone screen with Talent Acquisition
2. Video interview with the Hiring Manager
3. In-person interview to meet team  
4. Final HR interview with Talent Acquisition

If you’re successful joining the team, you’ll be meeting our CEO in person during our new joiners breakfast in London – a great opportunity to network with your peers.

Equal Employment Opportunity

Paysafe is an equal opportunity employer. We value diversity and are committed to providing a work environment of mutual respect to everyone without regard to race, color, religion, national origin, age, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.