Salesforce Marketing Cloud Solutions Manager

Paysafe is a global payments platform powering the experience economy, with a strong focus on the iGaming, video gaming, e-commerce, retail, travel and hospitality sectors. With 30 years of expertise in payment technology, Paysafe helps businesses and consumers lift every experience through seamless, secure payment solutions, including card payments, digital wallets such as Skrill, eCash solutions like PaysafeCard, and a suite of local payment methods. With approximately 2,900 employees across 12 countries and annualized transactional volume of $167 billion in 2025, Paysafe connects people and businesses worldwide through innovative digital payment experiences. Further information is available at www.paysafe.com. 

It starts here. Have a global impact on the world of payments.

We are seeking a Salesforce Marketing Cloud Solution Manager – Consumer Brand Migration (B2C) to lead a critical transformation initiative focused on the rebuild and migration of consumer marketing capabilities across key Paysafe brands, including Skrill, Pago, Neteller, and PaysafeCard.

This role will play a central part in migrating and redesigning consumer campaigns, audience segments, templates, automations, and customer journeys from Legacy platforms including Oracle Responsys into Salesforce Marketing Cloud Advanced. The successful candidate will combine strong MarTech solution design capability with hands-on delivery expertise, helping shape a scalable, modern, and data-driven consumer engagement ecosystem.

This is a strategic and execution-focused role, requiring close partnership across Consumer Marketing, Product, Data, CRM, Technology, Architecture, and Delivery teams to ensure migration outcomes are aligned to both brand needs and enterprise platform standards.

What Paysafe stands for:

• Being open and honest.
• Keeping focused.
• Operating with Courage.
• Pioneering the future.

Our values and culture are driven by Equality, Development, Social Responsibility and Wellbeing. If you want to find out more about life at Paysafe, check out our careers page here. 

How we work:

We follow a hybrid working model, spending an average of three days per week at our office location. The office is located in Gresham Street next to St Paul’s cathedral with easy access and transport links via St Paul’s, Bank, Cannon Street, City Thameslink, Liverpool Street, Farringdon, Mansion House.

Key responsibilities

Consumer Brand Migration & Transformation:

• Lead the solution design and execution approach for the migration and rebuild of B2C marketing capabilities across Skrill, Pago, Neteller, and PaysafeCard.
• Own the end-to-end analysis and migration of campaigns, customer segments, email/SMS/push templates, automations, and journeys from legacy platforms into Salesforce Marketing Cloud.
• Partner with brand and marketing stakeholders to rationalize existing assets, identify opportunities for simplification, standardization, and optimization, and define the future-state approach.
• Help shape reusable migration patterns, design standards, and best practices to support scalable brand onboarding into the new platform.

Solution Design & Delivery:

• Gather and document business requirements from stakeholders across Consumer Marketing and related functions.
• Translate requirements into clear solution designs, user stories, acceptance criteria, and delivery-ready documentation.
• Collaborate with architects, engineers, data teams, and platform owners to assess feasibility, dependencies, integration requirements, and delivery sequencing.
• Configure and implement Marketing Cloud Advanced solutions
• Support testing, validation, defect triage, and business readiness activities related to migrated journeys and campaigns.

Stakeholder Management & Governance:

• Act as the key point of contact for stakeholders on consumer brand migration activity, providing visibility on scope, progress, risks, and decisions.
• Work cross-functionally to align migration outcomes with broader CRM, data, consent, and customer communication strategies.
• Ensure solutions are designed in accordance with platform governance, data standards, brand requirements, and risk/compliance expectations.
• Contribute to the Marketing Cloud roadmap and help communicate migration priorities, sequencing, and value realization.

Subject Matter Expertise:

• Serve as a subject matter expert for Marketing Cloud within the context of B2C customer communications and lifecycle orchestration.
• Provide guidance on how to redesign journeys and campaigns for improved customer experience, operational efficiency, and platform scalability.
• Support junior team members and broader stakeholders in understanding Marketing Cloud capabilities, migration considerations, and solution design best practices.

What you bring:

• 5+ years of experience in Salesforce Marketing Cloud implementation, with strong hands-on expertise across journey building, segmentation, content, configuration, and data structures.
• Understanding and experience in Marketing Cloud Advanced/Next

• Understanding and experience in Data 360 (Data Cloud)

• Proven experience delivering migration or rebuild programs across campaigns, templates, segments, and customer journeys from legacy marketing platforms.
• Experience working with B2C lifecycle marketing, CRM, or customer communications in a multi-brand or complex enterprise environment.
• Strong understanding of data integration, customer segmentation, audience design, and marketing data models.
• Experience collaborating with agile delivery teams and working within tools such as JIRA, Confluence, or similar.
• Ability to turn business requirements into scalable, well-structured technical and functional solutions.
• Strong stakeholder management skills with the ability to work across marketing, product, data, architecture, and engineering teams.
• Understanding of the wider Salesforce ecosystem, including exposure to Sales Cloud, Service Cloud, Data 360, Communities is an advantage.  
• Experience with MarTech platforms beyond Marketing Cloud, including Oracle Responsys or other campaign management tools, is highly desirable.
• Bachelor’s degree or equivalent practical experience.

Preferred experience:

• Experience migrating from Oracle Responsys marketing platforms into Salesforce Marketing Cloud.
• Experience supporting consumer payments, digital wallet, fintech, or regulated customer communications environments.
• Familiarity with multi-channel campaign delivery across email, SMS, push, and in-app communications.
• Exposure to brand migration, platform consolidation, or large-scale MarTech transformation initiatives.

Why join us?

This is an opportunity to play a key role in shaping the future of consumer engagement at Paysafe. You will help modernize how our leading consumer brands communicate with millions of customers by building scalable, intelligent, and high-impact marketing journeys on a best-in-class platform.

A snippet of what you’ll get in return:

• Make your day work for you with our flexible working hours.
• You decide what your holiday looks like with the option to buy or sell your holiday and carry over up to 5 days into the next year.
• Enjoy social events on our roof top terrace with views onto St Pauls Cathedral.
• Our fully equipped facilities include showers, hairdryers and straighteners and fresh towels.
• Start your day with a free breakfast, fresh fruit and snacks.
• Take a breather in our dedicated wellbeing room.
• Spend time with those important to you with our enhanced paid family policies.
• Test our products Skrill and Neteller. Upon joining we will award you £50 into each wallet.
• Enjoy our discounts on memberships via vitality including, gyms, leisure centres, yoga/Pilates across the country.
• Need a new Laptop or TV? We offer support purchasing Apple and LG products via Stormfront technology.
• Join our six employee-led equality communities and help foster a workplace that celebrates diversity and create opportunities to collaborate and learn.
• Give back to the community with four paid charity days.
• Kickstart your weekend early with our summer hours during the months of June, July and August with a 3pm finish every Friday.
• Let’s not forget, we also offer: Private health insurance (pre-existing conditions are included) & dental insurance, income protection, life assurance and more.

What to expect next:

1. Phone screen with Talent Acquisition.
2. Video interview with members of the Salesforce Martech team.
3. Video interview with someone from the marketing team.
4. Video interview with VP Salesforce Solutions.
5. In-person meet and greet with someone from the team and final HR interview with Talent Acquisition.

If you’re successful joining the team, you’ll be meeting our CEO in person during our new joiners breakfast in London – a great opportunity to network with your peers.

Equal Employment Opportunity

Paysafe is an equal opportunity employer. We value diversity and are committed to providing a work environment of mutual respect to everyone without regard to race, color, religion, national origin, age, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.