Relationship Manager

Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,300 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com. 

It starts here. Have a global impact on the world of payments.

Paysafe is seeking a Relationship Manager to join our Crypto Team.

As a Relationship Manager, you will be responsible for managing a portfolio of assigned Paysafe Crypto clients and their associated third-party merchants. This role offers a unique opportunity to build and nurture strong, long-lasting relationships with key stakeholders across your client base—including decision-makers, risk and compliance teams, and other influential contacts.

You will serve as the primary point of contact, ensuring client satisfaction, driving strategic engagement, and supporting operational excellence. Your ability to understand client needs, anticipate challenges, and deliver tailored solutions will be essential to your success.

What Paysafe stands for:

• Being open and honest.
• Keeping focused.
• Operating with Courage.
• Pioneering the future.

Our values and culture are driven by Equality, Development, Social Responsibility and Wellbeing. If you want to find out more about life at Paysafe, check out our careers page here. 

How we work: 

We follow a hybrid working model, spending an average of three days per week at our office location. The office is located in Gresham Street next to St Paul’s cathedral with easy access and transport links via St Paul’s, Bank, Cannon Street, City Thameslink, Liverpool Street, Farringdon, Mansion House.

The impact you will have:

• Deliver exceptional service and support to merchant accounts, handling both routine operational requests and complex projects or integrations.
• Gain insight into each merchant’s business model to effectively position and upsell Paysafe’s solutions, driving portfolio growth and optimizing payment performance.
• Collaborate with Marketing and Product teams to create tailored marketing initiatives that enhance merchant partnerships where a strong business case exists.
• Achieve revenue targets within assigned accounts through strategic relationship management, consultative engagement, and proactive leadership.
• Monitor merchant processing activities regularly, analyse trends, and communicate key insights to clients to support informed decision-making.
• Conduct periodic account review meetings to maintain strong client relationships, address issues, and identify opportunities for improvement.
• Provide merchants with clear, accurate guidance on industry regulations, compliance requirements, product updates, and project milestones.
• Partner with internal teams—including Product, Risk, and Marketing—to resolve merchant inquiries and relay valuable feedback on customer needs and preferences.
• Share timely and relevant market intelligence within your sector to inform and shape future marketing and product strategies.
• Possess a practical understanding of Crypto Payments and Gaming/Gambling operations.
• Carry out regular and ad-hoc investigations, monitor and interpret complex payment flows across multiple clients and jurisdictions.
• Maintain an awareness of the broader regulatory, compliance, and risk landscape affecting crypto and payments.

What we’re looking for:

• Minimum 4 years’ client management experience in payments, ideally with an acquirer, card scheme, gaming company, or similar. Proven digital wallet experience is highly beneficial.
• Previous experience in at least two of the following areas: Risk, Compliance, AML/KYC principles, Governance, and Oversight.
• Ability to produce regular and ad-hoc reports to provide business oversight of client activity.
• Fluent communicator, able to adjust written and spoken style to suit different audiences. Proficiency in multiple languages is a plus.
• Willingness and ability to travel for in-person client meetings and networking.
• Strong customer focus with a proven track record of supporting large merchants, growing existing portfolios, and consistently exceeding revenue targets.
• Commercially savvy with strategic thinking skills and the ability to identify new business opportunities.
• Self-motivated and capable of working independently, with excellent organizational, time management, and communication abilities.
• High level of enthusiasm and a strong work ethic suited to a fast-paced, results-driven environment.
• Proficient in Microsoft Office (Word, Excel, PowerPoint); experience with CRM systems or proprietary software is a plus.
• Skilled in drafting proposals and delivering client presentations—considered a valuable asset.

A snippet of what you’ll get in return:

• Make your day work for you with our flexible working hours.
• You decide what your holiday looks like with the option to buy or sell your holiday and carry over up to 5 days into the next year.
• Enjoy social events on our roof top terrace with views onto St Pauls Cathedral.
• Our fully equipped facilities include showers, hairdryers and straighteners and fresh towels.
• Start your day with a free breakfast, fresh fruit and snacks.
• Take a breather in our dedicated wellbeing room.
• Spend time with those important to you with our enhanced paid family policies.
• Test our products Skrill and Neteller. Upon joining we will award you £50 into each wallet.
• Enjoy our discounts on memberships via vitality including, gyms, leisure centres, yoga/Pilates across the country.
• Need a new Laptop or TV? We offer support purchasing Apple and LG products via Stormfront technology.
• Join our six employee-led equality communities and help foster a workplace that celebrates diversity and create opportunities to collaborate and learn.
• Give back to the community with four paid charity days.
• Kickstart your weekend early with our summer hours during the months of June, July and August with a 3pm finish every Friday.
• Let’s not forget, we also offer: Private health insurance (pre-existing conditions are included) & dental insurance, income protection, life assurance and more.

What to expect next:  

1. Phone screen with Talent Acquisition
2. Video interview with the Hiring Manager.
3. In-person interview
4. Final HR interview with Talent Acquisition

Equal Employment Opportunity

Paysafe is an equal opportunity employer. We value diversity and are committed to providing a work environment of mutual respect to everyone without regard to race, colour, religion, national origin, age, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.