Pricing Director (Consumer )

About Paysafe

Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,000 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com.

 It starts here. Have a global impact on the world of payments.

We’re seeking a Pricing Director to lead our pricing strategy, with a primary focus on our consumer businesses. This role will align pricing initiatives with Paysafe’s financial objectives while factoring in market dynamics, competitive positioning, and customer value. You’ll be responsible for developing and implementing pricing policies, establishing governance frameworks, and managing the strategic roadmap across the consumer team.

What Paysafe stands for:

• Being open and honest.
• Keeping focused.
• Operating with Courage.
• Pioneering the future.

Our values and culture are driven by Equality, Development, Social Responsibility and Wellbeing. If you want to find out more about life at Paysafe, check out our careers page here. 

How we work:

We follow a hybrid working model, spending an average of three days per week at our office location. The office is located in Gresham Street next to St Paul’s cathedral with easy access and transport links via St Paul’s, Bank, Cannon Street, City Thameslink, Liverpool Street, Farringdon, Mansion House.

The impact you will have:

• Developing and executing pricing strategies for consumer products in alignment with Paysafe’s financial and strategic goals.
• Conducting market research and analysis to understand customer behavior, industry trends, competitor models, and regulatory changes affecting digital wallets and alternative payment solutions.
• Recommending innovative pricing models that consider transaction types, FX, funding methods, withdrawals, risk factors, and customer segments.
• Optimizing consumer pricing propositions across the customer lifecycle — acquisition, funding, transactions, and retention.
• Designing strategies for maximizing lifetime value while balancing accessibility, competitiveness, and profitability.
• Working towards KPIs to measure the effectiveness of consumer pricing strategies, regularly reporting performance, and analyzing the impact of decisions on company profitability.
• Identifying and assessing pricing-related risks and opportunities, e.g., to grow active wallet users, drive higher transaction volumes, expand into new corridors, or mitigate attrition.
• Ensuring adherence to industry regulations and compliance standards relevant to consumer payments, crypto, and remittances.
• Segmenting consumer bases (e.g., retail, VIPs, geographies, funding methods) and tailoring pricing strategies to optimize engagement and revenue.
• Collaborating with product, marketing, customer support, compliance, and technology teams to align pricing with user experience and product roadmaps.
• Effectively communicating pricing changes and strategies to internal stakeholders and, where applicable, directly to consumers.
• Leading and collaborating with pricing analysts and professionals dedicated to consumer pricing.
• Working closely with finance, operations, banking, and schemes to understand cost drivers (interchange, FX, compliance costs, etc.) and integrate them into pricing.
• Managing the budget for consumer pricing activities and ensuring efficient resource allocation.

What we’re looking for:

• 5+ years of experience in similar role, with at least 4+ years in consumer pricing, payments, or financial services, required; experience in wallets, remittances, FX, or crypto preferred.
• Proven experience as a people manager leading a pricing or commercial strategy team.
• Bachelor’s degree in Business, Finance, Economics, or related field (Master’s degree preferred).
• Strong understanding of consumer payments economics (e.g., funding methods, FX spreads, remittance corridors, withdrawal costs, crypto trading spreads).
• Excellent negotiation and presentation skills.
• Proven experience in leadership roles, such as Pricing Manager or Director of Pricing.
• Deep analytical skills and experience creating complex models to forecast the impact of pricing changes.
• Expertise in quantitative and qualitative consumer validation techniques (A/B testing, surveys, interviews).
• Strong adaptability and ability to stay current with industry and regulatory trends in digital wallets, cross-border payments, and crypto.
• Highly competent in Microsoft Office (Excel and PowerPoint in particular).
• Knowledge of VBA, SQL, Tableau, PowerBI, or Salesforce is a plus.
• Ability to quickly translate large data sets into insights.
• Excellent interpersonal skills with the ability to collaborate effectively across global, cross-functional teams.
• Comfortable working in a fast-paced, high-growth, and diverse environment.
• Natural alignment with Paysafe values of Pioneering, Courageous, Open, and Focused.

Skill Sets:

• Cross-Functional Collaboration: Ability to build and maintain strong partnerships with teams across insights, product, marketing, compliance, and business units to align on pricing goals.
• Executive Presence: Comfortable operating in high-visibility roles with strategic impact on company growth.
• Strategic Problem Solving: Skilled in addressing complex challenges related to consumer adoption, engagement, and monetization.
• Market & Data Analysis: Proficient in interpreting market trends, customer behavior, and financial data to guide pricing decisions.
• Strategic Planning: Capable of designing and executing long-term initiatives that support consumer growth and business objectives.
• Revenue Optimization: Expertise in identifying and driving organic growth through pricing improvements in areas such as funding, FX, transfers, and withdrawals.
• Team Leadership & Development: Experienced in building, mentoring, and leading diverse teams while fostering a culture of innovation and accountability.
• Data-Driven Decision Making: Strong analytical skills to transform complex data sets into actionable insights that inform pricing strategies.

A snippet of what you’ll get in return:

• Make your day work for you with our flexible working hours.
• You decide what your holiday looks like with the option to buy or sell your holiday and carry over up to 5 days into the next year.
• Enjoy social events on our roof top terrace with views onto St Pauls Cathedral.
• Our fully equipped facilities include showers, hairdryers and straighteners and fresh towels.
• Start your day with a free breakfast, fresh fruit and snacks.
• Take a breather in our dedicated wellbeing room.
• Spend time with those important to you with our enhanced paid family policies.
• Test our products Skrill and Neteller. Upon joining we will award you £50 into each wallet.
• Enjoy our discounts on memberships via vitality including, gyms, leisure centres, yoga/Pilates across the country.
• Need a new Laptop or TV? We offer support purchasing Apple and LG products via Stormfront technology.
• Join our six employee-led equality communities and help foster a workplace that celebrates diversity and create opportunities to collaborate and learn.
• Give back to the community with four paid charity days.
• Kickstart your weekend early with our summer hours during the months of June, July and August with a 3pm finish every Friday.
• Let’s not forget, we also offer: Private health insurance (pre-existing conditions are included) & dental insurance, income protection, life assurance and more.

What to expect next:

1. Phone screen with Talent Acquisition
2. Video interview with the Hiring Manager.
3. In-person interview
4. Final HR interview with Talent Acquisition

If you’re successful joining the team, you’ll be meeting our CEO in person during our new joiners breakfast in London – a great opportunity to network with your peers.

Equal Employment Opportunity

Paysafe is an equal opportunity employer. We value diversity and are committed to providing a work environment of mutual respect to everyone without regard to race, color, religion, national origin, age, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.