Marketing Customer Engagement Manager

About Paysafe

Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,000 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com.

 It starts here. Have a global impact on the world of payments.

Paysafe is hiring a Marketing Customer Engagement Manager to join our global Marketing Centre of Excellence. This role will be instrumental in shaping and delivering best-in-class lifecycle marketing across our consumer brands—Skrill, PaysafeCard, PagoEfectivo, and Neteller. Working across multiple markets and platforms, the CRM Manager will drive end-to-end customer engagement, retention, and value through highly personalised, insight-driven communications. The role is hands-on in execution and requires strong technical expertise across major CRM platforms including Salesforce Marketing Cloud, Pardot and/or Oracle Responsys.

What Paysafe stands for:

• Being open and honest.
• Keeping focused.
• Operating with Courage.
• Pioneering the future.

Our values and culture are driven by Equality, Development, Social Responsibility and Wellbeing. If you want to find out more about life at Paysafe, check out our careers page here. 

How we work:

We follow a hybrid working model, spending an average of three days per week at our office location. The office is located in Gresham Street next to St Paul’s cathedral with easy access and transport links via St Paul’s, Bank, Cannon Street, City Thameslink, Liverpool Street, Farringdon, Mansion House.

The impact you will have:

• Manage the full CRM activation and lifecycle journeys globally across email, push notifications and SMS
• Build, execute, and optimise multi-channel lifecycle journeys focused on onboarding, activation, retention, cross-sell, and reactivation
• Own end-to-end campaign delivery—from segmentation and audience builds to creative briefing, testing, deployment, and performance reporting
• Develop and maintain customer journeys and automated programs across our primary CRM platforms: Salesforce Marketing Cloud, Pardot, and Oracle Responsys
• Work closely with the CRM & AI Lead to test and scale AI-driven personalisation, predictive modelling, content optimisation, and automation
• Partner with Creative, Paid Media, Product, Analytics, and Web teams to ensure CRM activity is integrated into full-funnel marketing and customer experience strategies
• Act as the CRM subject-matter expert for the consumer business, ensuring CRM is represented across major initiatives, product feature releases, and campaign planning
• Monitor channel performance and deliver clear insights, dashboards, forecasts, and actionable recommendations to key stakeholders, including senior management
• Ensure CRM activity adheres to regulatory and data privacy requirements across all operating markets
• Support continuous improvement of operational processes, testing frameworks, deliverability best practices, and data hygiene initiatives

What we’re looking for:

• Bachelor’s or educational degree in Marketing, Business or Communications, or related field, required; or additional experience in lieu of education, required.

• Minimum 3 years’ of demonstrable experience managing CRM and lifecycle marketing programs at scale across email, push, and SMS
• Hands-on expertise with Oracle Responsys; experience with Salesforce Marketing Cloud and/or Pardot strongly preferred
• Strong understanding of CRM data structures, segmentation, scoring models, and customer lifecycle strategies
• Experience working with global consumer brands and multi-market CRM execution, ideally across Europe and LATAM; experience in fintech and financial services strongly preferred
• Proficiency using analytics and tracking tools including Google Analytics 360, Tableau, Power BI, or equivalent
• Ability to interpret complex customer and performance data, identify trends, and deliver clear, actionable insights
• Experience with testing methodologies (A/B, multivariate) and optimisation approaches across messaging, creatives, cadence, audience, and channel mix
• Solid understanding of mobile app CRM, including push notification strategies and mobile measurement considerations
• Excellent project management skills with the ability to manage multiple programs and priorities simultaneously
• A self-starter with a strong operational mindset—comfortable being hands-on, technically capable, and proactive in driving performance and innovation

A snippet of what you’ll get in return:

• Make your day work for you with our flexible working hours.
• You decide what your holiday looks like with the option to buy or sell your holiday and carry over up to 5 days into the next year.
• Enjoy social events on our roof top terrace with views onto St Pauls Cathedral.
• Our fully equipped facilities include showers, hairdryers and straighteners and fresh towels.
• Start your day with a free breakfast, fresh fruit and snacks.
• Take a breather in our dedicated wellbeing room.
• Spend time with those important to you with our enhanced paid family policies.
• Test our products Skrill and Neteller. Upon joining we will award you £50 into each wallet.
• Enjoy our discounts on memberships via vitality including, gyms, leisure centres, yoga/Pilates across the country.
• Need a new Laptop or TV? We offer support purchasing Apple and LG products via Stormfront technology.
• Join our six employee-led equality communities and help foster a workplace that celebrates diversity and create opportunities to collaborate and learn.
• Give back to the community with four paid charity days.
• Kickstart your weekend early with our summer hours during the months of June, July and August with a 3pm finish every Friday.
• Let’s not forget, we also offer: Private health insurance (pre-existing conditions are included) & dental insurance, income protection, life assurance and more.

What to expect next: 

1. Phone screen with Talent Acquisition
2. Video interview with the Hiring Manager.
3. In-person interview
4. Final HR interview with Talent Acquisition

If you’re successful joining the team, you’ll be meeting our CEO in person during our new joiners breakfast in London – a great opportunity to network with your peers.

Equal Employment Opportunity

Paysafe is an equal opportunity employer. We value diversity and are committed to providing a work environment of mutual respect to everyone without regard to race, color, religion, national origin, age, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.