Manager, Relationship Management - E-Commerce

Paysafe Limited (“Paysafe”) (NYSE: PSFE) (PSFE.WS) is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 20 years of online payment experience, an annualized transactional volume of $140 billion in 2023, and approximately 3,200 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com.

It starts here. Have a global impact on the world of payments.

Paysafe is seeking an experienced Manager to lead our team of Relationship Managers. This role is pivotal in driving client satisfaction, revenue growth, and strategic account management. The ideal candidate will have a strong background in the payments industry, exceptional leadership skills, and a proven track record of managing and growing strategic accounts.

What Paysafe stands for:

• Being open and honest.
• Keeping focused.
• Operating with Courage.
• Pioneering the future.

Our values and culture are driven by Equality, Development, Social Responsibility and Wellbeing. If you want to find out more about life at Paysafe, check out our careers page here. 

How we work:

We follow a hybrid working model, spending an average of three days per week at our office location. The office is located in Gresham Street next to St Paul’s cathedral with easy access and transport links via St Paul’s, Bank, Cannon Street, City Thameslink, Liverpool Street, Farringdon, Mansion House.

The impact you will have:

Team Leadership and Development:

• Lead, mentor, and develop a team of Relationship Managers to achieve performance goals and professional growth.
• Conduct regular performance reviews, identify training needs, and provide ongoing coaching.
• Foster a collaborative and high-performing team culture, promoting proactive problem-solving and innovation.

Client Relationship Management:

• Oversee the development and maintenance of strong, long-lasting relationships with key clients.
• Act as an escalation point for major client issues, ensuring timely and effective resolution.
• Support Relationship Managers in conducting strategic business reviews and identifying growth opportunities within existing accounts.

Strategic Planning and Execution:

• Develop and implement strategies to achieve revenue growth and client retention targets.
• Collaborate with cross-functional teams to align on client needs, product improvements, and service delivery.
• Monitor key account metrics, such as revenue, retention, satisfaction, and feedback, and report on performance to senior management.

Business Development and Growth:

• Identify and pursue new business opportunities within existing accounts, leveraging cross-selling and upselling techniques.
• Drive geographic expansion and promote Paysafe’s products and services to enhance client portfolios.
• Ensure the team meets and exceeds sales quotas and revenue growth targets.

Operational Excellence:

• Establish and maintain SLAs for client support, ensuring timely and efficient service delivery.
• Develop and implement processes to minimize client attrition and enhance client satisfaction.
• Work closely with marketing, legal, risk, and other departments to deliver exceptional service and support to clients.

What we’re looking for:

• Bachelor’s degree in business, marketing, finance, or a related field.
• 6+ years of experience in account or relationship management, business development, or sales in the payments industry.
• Proven track record of managing and growing strategic accounts and achieving revenue and retention goals.
• Excellent communication, presentation, negotiation, and relationship-building skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Proficient in Microsoft Office, CRM software (Salesforce), and other relevant tools.
• Willingness to travel as required.

A snippet of what you’ll get in return:

• Make your day work for you with our flexible working hours.
• You decide what your holiday looks like with the option to buy or sell your holiday and carry over up to 5 days into the next year.
• Enjoy social events on our roof top terrace with views onto St Pauls Cathedral.
• Our fully equipped facilities include showers, hairdryers and straighteners and fresh towels.
• Start your day with a free breakfast, fresh fruit and snacks.
• Take a breather in our dedicated wellbeing room.
• Spend time with those important to you with our enhanced paid family policies.
• Test our products Skrill and Neteller. Upon joining we will award you £50 into each wallet.
• Enjoy our discounts on memberships via vitality including, gyms, leisure centres, yoga/Pilates across the country.
• Need a new Laptop or TV? We offer support purchasing Apple and LG products via Stormfront technology.
• Join our six employee-led equality communities and help foster a workplace that celebrates diversity and create opportunities to collaborate and learn.
• Give back to the community with four paid charity days.
• Kickstart your weekend early with our summer hours during the months of June, July and August with a 3pm finish every Friday.
• Let’s not forget, we also offer: Private health insurance (pre-existing conditions are included) & dental insurance, income protection, life assurance and more.

What to expect next:

1. Phone screen with Recruitment.
2. Video interview with the Hiring Manager.
3. In-person interview to meet the team and hiring manager
4. Final HR interview with Recruitment.

If you’re successful joining the team, you’ll be meeting our CEO in person during our new joiners breakfast in London – a great opportunity to network with your peers.

Equal Employment Opportunity

Paysafe is an equal opportunity employer. We value diversity and are committed to providing a work environment of mutual respect to everyone without regard to race, color, religion, national origin, age, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.