About Paysafe

Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,000 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com.

 It starts here. Have a global impact on the world of payments.

POSITION: Financial Crime Compliance Analyst (Regulatory Complaints)

Location: London, United Kingdom

Department: Financial Crime Compliance

What Paysafe stands for:

• Being open and honest.
• Keeping focused.
• Operating with Courage.
• Pioneering the future.

Our values and culture are driven by Equality, Development, Social Responsibility and Wellbeing. If you want to find out more about life at Paysafe, check out our careers page here. 

How we work:

We follow a hybrid working model, spending an average of three days per week at our office location. The office is located in Gresham Street next to St Paul’s cathedral with easy access and transport links via St Paul’s, Bank, Cannon Street, City Thameslink, Liverpool Street, Farringdon, Mansion House.

The impact you will have:

• Take full ownership of the FOS/FSPO complaints process, handling all incoming regulatory complaints and liaising with relevant stakeholders across the business to ensure timely and compliant resolution.
• Ensure all FOS/FSPO findings and recommendations are actioned in line with business and regulatory requirements, including the preparation and submission of monthly reports.
• Maintain and update all FOS/FSPO guidelines, workflows, and process documentation to reflect current regulatory standards and internal policies.
• Investigate 2nd stage FOS/FSPO complaints thoroughly and independently, ensuring responses are objective, well-documented, and supported by evidence, in accordance with the company’s complaints handling policy.
• Draft and submit responses to the FOS/FSPO within required timeframes, coordinating with Legal, Compliance, and other relevant teams as needed.
• Manage all correspondence and evidence related to FOS/FSPO cases, ensuring accurate record-keeping in internal systems (e.g., Salesforce).
• Liaise with the FOS/FSPO for follow-up requests, additional information, and case clarifications, ensuring all communications are logged and deadlines are met.
• Support the SAR (Suspicious Activity Reporting) team as required, including assisting with NCA, GO AML, and LATAM SARs in line with global policy standards.
• Assist with compensation/redress cases, coordinating with Finance and Payments teams to ensure timely and accurate resolution.
• Contribute to ongoing improvements in complaints handling processes and compliance controls.

Additional Duties

• Undertake other duties as assigned by line management, in accordance with the needs of the business.

 Basic Responsibilities

• Adhere to all internal disciplinary procedures, workflow practices, and company policies.
• Maintain confidentiality and data protection standards in all aspects of work.
• Ensure compliance with health and safety requirements and promote a safe working environment.
• Demonstrate professionalism, integrity, and respect in all interactions with colleagues, clients, and external parties.

What we’re looking for:

• University degree in Law, Business, Finance, or related field preferred.

 (Desired):

• Experience in regulatory complaints handling, financial crime compliance, or a similar role within financial services.
• Familiarity with FOS/FSPO processes and UK/EU regulatory frameworks is highly desirable.
• Experience with financial crimes investigations, regulatory reporting.
• Certifications in CAMS, CFE, or related certifications a plus.
• Strong analytical and investigative skills, with the ability to interpret complex information and draft clear, concise responses.
• Excellent written and verbal communication skills in English.
• Computer literacy, including proficiency in MS Office and case management systems (e.g., Salesforce).
• Ability to work independently and as part of a team, managing multiple priorities and deadlines.

A snippet of what you’ll get in return:

• Make your day work for you with our flexible working hours.
• You decide what your holiday looks like with the option to buy or sell your holiday and carry over up to 5 days into the next year.
• Enjoy social events on our roof top terrace with views onto St Pauls Cathedral.
• Our fully equipped facilities include showers, hairdryers and straighteners and fresh towels.
• Start your day with a free breakfast, fresh fruit and snacks.
• Take a breather in our dedicated wellbeing room.
• Spend time with those important to you with our enhanced paid family policies.
• Test our products Skrill and Neteller. Upon joining we will award you £50 into each wallet.
• Enjoy our discounts on memberships via vitality including, gyms, leisure centres, yoga/Pilates across the country.
• Need a new Laptop or TV? We offer support purchasing Apple and LG products via Stormfront technology.
• Join our six employee-led equality communities and help foster a workplace that celebrates diversity and create opportunities to collaborate and learn.
• Give back to the community with four paid charity days.
• Kickstart your weekend early with our summer hours during the months of June, July and August with a 3pm finish every Friday.
• Let’s not forget, we also offer: Private health insurance (pre-existing conditions are included) & dental insurance, income protection, life assurance and more.

What to expect next: 

1. Phone screen with Talent Acquisition
2. Video interview with the Hiring Manager.
3. In-person interview
4. Final HR interview with Talent Acquisition

If you’re successful joining the team, you’ll be meeting our CEO in person during our new joiners breakfast in London – a great opportunity to network with your peers.

Equal Employment Opportunity

Paysafe is an equal opportunity employer. We value diversity and are committed to providing a work environment of mutual respect to everyone without regard to race, color, religion, national origin, age, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.