Director, Corporate Affairs

Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,300 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com. 

It starts here. Have a global impact on the world of payments.

We are seeking a strategic Director, Corporate Affairs to evolve and elevate the Paysafe brand — with a focus on messaging, leadership communications, reputation management, and brand strategy. This role will help define how we present ourselves in the market, articulate our unique value, and build lasting trust with stakeholders ranging from enterprise merchants to board members.

What Paysafe stands for:

• Being open and honest.
• Keeping focused.
• Operating with Courage.
• Pioneering the future.

Our values and culture are driven by Equality, Development, Social Responsibility and Wellbeing. If you want to find out more about life at Paysafe, check out our careers page here. 

How we work:

We follow a hybrid working model, spending an average of three days per week at our office location. The office is located in Gresham Street next to St Paul’s cathedral with easy access and transport links via St Paul’s, Bank, Cannon Street, City Thameslink, Liverpool Street, Farringdon, Mansion House.

The impact you will have:

• Evolve Paysafe’s umbrella brand positioning, messaging architecture, and voice across business units, regions, and stakeholders
• Develop high-impact executive and board-level narratives that reinforce brand strategy, business priorities, and growth vision
• Lead reputation management strategy, including monitoring, response coordination, and optimization of Paysafe’s presence on peer review platforms such as G2, Trustpilot, and others
• Partner with Product and Marketing teams to guide product naming strategy, ensuring names align with brand principles, market fit, and customer clarity
• Build a consistent brand voice that scales across channels — from enterprise pitches to digital campaigns to investor materials
• Enable internal stakeholders with brand toolkits, messaging frameworks, and guidance to support consistent brand delivery
• Serve as brand steward across the organization, helping ensure marketing and go-to-market teams align to the brand narrative
• Oversee agency and partner relationships focused on brand messaging and narrative development
• Support rebrand, renaming, and market entry efforts through cohesive brand and messaging frameworks

What we’re looking for:

• Bachelor’s degree in related field such as Business Administration, Marketing, Design; or equivalent experience in lieu of a degree, required.

• 7+ years of experience in brand strategy, messaging, or corporate communications, ideally within fintech, payments, or SaaS, required.
• Demonstrated success building executive-level narratives and driving cross-functional alignment on messaging and brand voice
• Experience managing online reputation and peer review presence, with measurable impact on perception and trust
• Strong writing, editing, and communication skills across formats — from long-form narratives to succinct, high-impact messaging
• Strategic mindset with the ability to simplify complex ideas and influence senior stakeholders
• Proven ability to manage multiple initiatives in a fast-paced, high-growth environment
• Experience leading naming initiatives for new products or services
• Background in strategic communications, brand consulting, or corporate affairs
• Exposure to global or multi-brand environments, especially within regulated industries
• Familiarity with voice-of-customer data and brand reputation tracking tools
• Collaboration with investor relations or leadership on board and shareholder messaging

A snippet of what you’ll get in return:

• Make your day work for you with our flexible working hours.
• You decide what your holiday looks like with the option to buy or sell your holiday and carry over up to 5 days into the next year.
• Enjoy social events on our roof top terrace with views onto St Pauls Cathedral.
• Our fully equipped facilities include showers, hairdryers and straighteners and fresh towels.
• Start your day with a free breakfast, fresh fruit and snacks.
• Take a breather in our dedicated wellbeing room.
• Spend time with those important to you with our enhanced paid family policies.
• Test our products Skrill and Neteller. Upon joining we will award you £50 into each wallet.
• Enjoy our discounts on memberships via vitality including, gyms, leisure centres, yoga/Pilates across the country.
• Need a new Laptop or TV? We offer support purchasing Apple and LG products via Stormfront technology.
• Join our six employee-led equality communities and help foster a workplace that celebrates diversity and create opportunities to collaborate and learn.
• Give back to the community with four paid charity days.
• Kickstart your weekend early with our summer hours during the months of June, July and August with a 3pm finish every Friday.
• Let’s not forget, we also offer: Private health insurance (pre-existing conditions are included) & dental insurance, income protection, life assurance and more.

What to expect next:

1. Phone screen with Talent Acquisition.
2. Video interview with the Hiring Manager.
3. In-person interview
4. Final HR interview with Talent  Acquisition.

If you’re successful joining the team, you’ll be meeting our CEO in person during our new joiners breakfast in London – a great opportunity to network with your peers.

Equal Employment Opportunity

Paysafe is an equal opportunity employer. We value diversity and are committed to providing a work environment of mutual respect to everyone without regard to race, color, religion, national origin, age, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.